Roxio Easy DVD Copy 2 Deluxe Software FR UK DE SEALED

Roxio Easy DVD Copy 2 Deluxe Software FR UK DE SEALED

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• About Us
• Payment
• Shipping
• Terms
• Returns

About Us

Registered Business Name and Address
Grumpy Greyhound Limited

VAT Registration Number: 938 1785 83

Please contact us via Email the Seller link at any time if you have any questions and we will respond within 24 hours but more usually much much quicker.

Hours of Business (Warehouse)

Monday - Friday 9.00 a.m. -   5.30 p.m. 
Saturday, Statutory and Bank Holidays Closed

• About Us
• Payment
• Shipping
• Terms
• Returns

Payment

PayPal 
This easy payment method is very safe and secure.  You are covered by the Paypal Payment Protection programme up to the value of £500. We do not charge extra fees. 

Bank Transfer 
Please contact us after you have made your purchase for information regarding this quick and easy method of payment.   Please ensure that you cover all charges, if any.

Postal Orders 
Please use Royal Mail Special or Recorded delivery (according to value of Postal Orders) to ensure that any loss can be compensated for as we do not accept responsibility for events outside of our control.

Cheques 
We accept payment by Personal or Business cheque.   Please make cheque payable to Grumpy Greyhound Limited.  Please consider using Royal Mail Special or Recorded Delivery to send your cheque and allow 5 working days for the cheque to clear and goods to be dispatched.

• About Us
• Payment
• Shipping
• Terms
• Returns

Shipping

We aim to dispatch all items within 24 - 48 hours of receipt of payment.  However, on most occasions, items can be dispatched same day. We cannot accept any liability or responsibility for delivery times.

We take pride in wrapping our items carefully and use appropriate materials according to the fragility of the item. 

Wrapping materials cost money and it is our responsibility to limit any damage that may occur in transit.

We keep our postage and packaging charges to an absolute minimum.

UK DELIVERY PRICES ARE FOR DESTINATIONS DEFINED BY ROYAL MAIL AS UK MAINLAND ONLY - THIS MAY NOT INCLUDE REPUBLIC OF IRELAND, ISLE OF MAN, HIGHLANDS, ISLANDS OF SCOTLAND OR ISLES OF SCILLY.

Return Postage
Items requiring return, for whatever reason, should be posted using 2nd Class Recorded Delivery, where possible, as we will only refund reasonable postage charges in the case of faulty items and we cannot accept liability for parcels not received under any circumstances. 

The buyer is responsible for any postage costs they incur in returning the item to us for any reason, unless the return is due to the receipt of a faulty item where not described in the listing as being faulty.

When a parcel leaves us, it leaves in perfect condition. When received if there is any damage to the parcel or packaging this would have happened whilst in transit, so please take time to inspect your parcel before signing for it as no claims can be made if you accept a damaged parcel and do not sign for it as damaged. If you do not have time to inspect the item please sign for it as unchecked.

• About Us
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• Terms
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Terms

General Information

Always read the item description in full before bidding/buying and please report any discrepancies to us to enable us to improve our future listings.  It is the buyer's reponsibility to satisfy themselves, by asking us any questions, prior to committing to buy.

All our items are either new, surplus stock / ex-display or demonstration models, or as otherwise described in the listing. We are careful to list what is included in the Item Description section above which should also advise what we consider the condition of the item to be. If the Item Description does not clearly state the condition, please email us for confirmation. 

The items we supply may or may not come with a manufacturerÂ’s warranty card. It is at the manufacturerÂ’s discretion if they honour their warranty. 

By bidding/buying you agree to all of the above Terms and Conditions.

If you do not agree, please do not bid or buy.

Our aim is to provide the best service on eBay and one which we would ourselves expect.

If the original instructions are not available for an item, we will endeavour to provide them electronically where you specifically request them. 

We operate a policy of treat others as you wish to be treated yourself.  In the unlikely event that you experience a problem with the items received, please send us an email explaining in full the problem and we will respond accordingly.  A courteous email will receive a courteous and prompt response.  Politeness helps to make the world a better place.

• About Us
• Payment
• Shipping
• Terms
• Returns

Returns

Refunds for Faulty Items 

Grumpy Greyhound guarantees that all items we sell will work on arrival as they are fully tested prior to listing. 

We will be happy to replace any items that are found to be faulty on arrival, or where we reach agreement that the items does not closely match our description.  This promise of refund does not include software which has been opened where sold sealed.

We must be contacted within 7 Days from the date and time of purchase by you. The item must be returned within 14 days of date of purchase. 

We will not accept any responsibility for damages or consequential loss arising out of the customer's failure to satisfy themselves that the item is fit-for-purpose within the initial 7 day period.  Where applicable, we comply strictly with The Consumer Protection (Distance Selling) Regulations 2000 Amended by The Consumer Protection (Distance Selling)(Amendment) Regulations 689/2005.

We will issue you with an authorisation number which you must include with the returned item together with a concise description of what you believe is wrong with the item. The more complete information you can give will assist us in identifying any alleged fault and returning a replacement to you. 

We reserve the right to offer a refund where we cannot offer a suitable replacement. 

Replacements will be dispatched within 7 days of receipt of item considered to be faulty once we have received the item back and confirmed that it is faulty and confirmed the serial number and our security mark, where necessary. 

Refunds for Non-Faulty Items.

Where an item is not wanted or is re-tested upon return and found not to be faulty (relative to your written description of the fault and/or manufacturer'sinstructions, refunds are for the itme value only. 

We do not refund any postage in the event of the Buyer no longer wanting the item.  This statement complies with the CP (Distance Selling) Regulations.

Items must be posted using a recorded delivery service with an appropriate level of compensation for loss or damage as we cannot accept liability for parcels not received. 

We will not accept items back if they are not in their original packaging and complete with all the accessories as listed in the original listing. Failure to return in a complete state will render you liable for the full cost of replacement of the missing element(s).