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*Please call us for a returns number before returning any goods 0845 87 87 877

RETURNING AN ITEM: CANCELLED ORDERS & NO LONGER REQUIRED GOODS

            No post refund applies.

Where an item is to be returned for refund due to no longer being required and within the 14 working days (from date of delivery) time frame, then the customer must meet all return transport costs.

Adequate packaging must be made and we recommend that the delivery is insured for the full value of the goods as in the event that the items are received in a damaged condition then no refund can be made and any warranty supplied by ourselves will become void. You should also ensure that you use an insured carrier to deliver the goods unless DST has agreed an alternative. The carrier must also obtain a signature for any deliveries as no claim can be made against DST for missing items without specific proof to show we have received it.

If items are returned as 'unwanted' and appear to be in a second hand condition then we reserve the right to deduct a 7.5% restocking fee.

RETURNING AN ITEM: FAULTY GOODS WITHIN 28 DAYS OF RECEIPT

·Post refund applies see below - Note maximum refund £3.99.

If you purchase an item from DST and it does not work upon arrival or becomes faulty within 28 days of receipt, you are legally entitled to a full refund or replacement but you must report it to DST within 28 days of receipt. You should contact DST to arrange the return of the item and then ensure you include all packaging, manuals, accessories etc. In the case of returning the item for a full refund, you must also return any free gifts at time of purchase. We will ask that you contact the manufacturers help line directly in order to confirm there is a physical fault as it is often the case that some faults are actually configuration or compatibility issues. This in no way affects your statutory rights and is simply something we may ask our customers to perform in order to speed up the DOA process and to ensure that you do not become liable for the costs of returning a non-faulty item. If the item is not found to have a fault upon our inspection, we will charge an inspection fee of 5% of the items value and all delivery charges incurred by us in collecting and then returning the item to you, which must be paid before the goods can be released.

Return post costs will only be refunded providing a receipt is included with the item and you have used our specified method of return, which will be advised upon request for an RTS number. This is black and white - no receipt for postage means no refunded postage.

Please read below carefully:

Return post costs are limited to £3.99 maximum and will only be refunded providing a receipt is included with the item and you have a valid RTS number.

This is black and white - no receipt for postage means no refunded postage.

Proof of posting is NOT a receipt!

RETURNING AN ITEM: FAULTY GOODS AFTER 28 DAYS FROM RECEIPT

A warranty repair or exchange is offered for most faulty goods purchased from DST/ Home-Phones which you have had for more than 28 days. Postage costs for return of the faulty item after 28 days is the responsibilty of the customer. When we accept return of an item for repair, we will confirm the fault and send the goods back to the relevant manufacturer or distributor. You need to contact us to request an RTS number. Once inspected and tested for a fault, we will repair or replace the goods depending on which is the most economically viable option at the time. If the item is not found to have a fault upon our inspection, we will charge an inspection fee of 5% of the items value and a return delivery charge, which must be paid before the goods can be returned to the customer. No items will be accepted for return without the customer first obtaining a valid returns number from the support department.

RETURNING AN ITEM: DAMAGED IN TRANSIT

You must notify DST of any items damaged in transit within 1 day of delivery. Claims for transit damage cannot be accepted after this period. Please contact us to request a returns number explaining the problem and the nature of the damage. We will then arrange to refund or replace as you wish.


Please ensure that upon receipt if there is any visible damage to the packaging that you sign the delivery note accordingly. It is always better to sign as received damaged/opened with a brief explanation than to write unchecked. In an ideal instance, where signs of transit damage are showing on the packaging you should inspect the goods before signing the drivers manifest and if damage is present on the products, you can then refuse delivery saving yourself the time of going through the returns procedure.