Reflective Dog Puppy Identity ID Name Collar Tag BLUE on eBay (end time 25-Jan-10 14:34:33 GMT)

Last updated on 21:35:16 GMT, 23 Dec, 2009 View all revisions

Item specifics

Colour:	Blue	Condition:	New
Type:	Tags & Bells	Sub-Type:	Tags

Willdore Pet Supplies

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Item: Ancol Reflective ID Tag - cute bone shape

Features:

Easy to fit to your dog's collar.
Reflective for night time safety.
Name and telephone number of pet owner can be written on the bag of the tag with a permanent marker and used the self adhesive cover provided to seal the area.

Condition: Brand new, sealed packet

Quantity: you will receive ONE ID Tag

Colour: BLUE

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We combine postage on multiple-item orders.

To learn more about our business and our products please visit our about me page

TERMS & CONDITIONS

How long do I have in which to Pay?

Please pay within 7 calendar days of purchasing your item(s).

What payment methods do you accept?

We accept PayPal (including eCheque), Postal Order and Bankers Draft (We DO NOT accept personal cheques. Items paid for via eCheque will not be dispatched until the payment has cleared, please allow 10 calendar days for clearance.

Do you offer a shipping discount for multiple item orders?

Yes, we offer discounted shipping on each additional item purchased from our store when you pay in a single transaction please always remember to request a final invoice before paying to make sure you get the best combined shipping price.

Do you post internationally

No, unfortunately we have recently stopped posting items internationally due to the large number of items that have been lost in transit and the cost of sending all international items via “International Signed for” is prohibitive.

How will my order be posted

Most orders are sent via Royal Mail 1^st Class to facilitate prompt delivery to you and normally any high value order or large package (e.g. the parcel will not fit through your letter box) will be sent via Royal Mail 1^st Class Recorded for your piece of mind.

When will my order be dispatched?

We endeavour to dispatch all items within 2 working days of receiving cleared payment. This time is referred to as the handling time. We normally post on Tuesday, Thursday and Saturday, But please note that orders made after 5pm will not be received by us until the next working day – e.g. if you place an order at 11.00pm on a Monday night the order will not be received by us until Tuesday and therefore will not be dispatched until Thursday.

How long will delivery take?

The estimated delivery time for 1^st Class Recorded is 1-2 working days. Please note this timeframe is provided by Royal Mail and is not guaranteed.

When should I expect to receive my item(s)?

For an estimate of when you can expect to receive your item please add together the handling time and the delivery time. An order sent via 1st Class Recorded should take aproximately 4 working days to arrive (approximately 2 working days handling time + approximately 2 working days delivery time)

Sellers are responsible for dispatch time but we are not responsible for the delivery time, this is provided by the carrier, excludes weekends and bank holidays, and may vary with package origin and destination, particularly during peak holiday periods, when there are postal strikes or during adverse weather conditions.

Please note that the UK Distance Selling Regulations required the seller to deliver the order within 30 days from the day after the day the customer places and order.

My order is incorrect, what should I do?

We make every effort to check orders before they are sent, but we are only human and on occasion do make mistakes. Please notify us with 48 hours if there is a mistake with your order and we will work with you to resolve the problem. Depending on the problem, we may ask you to send us a photo or we might ask you to return an item or items to us. If an error has been made, we will refund any return postage costs incurred and of course dispatch any missing or replacement items free of charge.

One or more items in my order is/are damaged, what should I do?

We make every effort to pack orders securely but Royal Mail does use large machines to sort mail and parcels can sometimes get caught. You will be asked to provide proof of the damage either by sending us a photo or by returning the item(s) to us for inspection. Once we have confirmed that the item(s) was/were damaged in transit, we will refund any return postage costs incurred and either dispatch a replacement or action a refund, depending on stock levels.

What if my order doesn’t arrive?

Although Royal Mail provide delivery estimates these are a guide, they do not guarantee delivery within this timeframe. Royal Mail specifies that customers must wait a specific period of time until they can report their parcel as ‘lost in transit’. For parcels dispatched to UK addresses you will need to wait until 15 working days have passed from the due date of delivery. This timeframe allows the parcel to be returned to the sender if it has not been collected or the delivery address is incorrect. We comply with Royal Mail terms and conditions.

How can I contact you?

If you have a question regarding one of our listings or a concern regarding a recent purchase please communicate with us directly using the My Messages function within eBay. We will also use this method to contact you if there is a problem with your order or dispatch will be delayed for any reason. We endeavour to respond to emails within 2 working days.

Finally a word about feedback

This is a great way to let us know your item has arrived safely and that you are happy with your purchase. We work hard to maintain our positive feedback rating so if you are unhappy with your purchase in anyway, please do us the courtesy of contacting us before you leave negative or neutral feedback as there may be something we can do to resolve the problem. Please remember you are asked to rate ‘dispatch time’ not delivery time, delivery time is out of our control.

NOTE:

working day = Mon-Fri, excludes bank holidays

calendar day = Mon-Sun

00061

Postage and packaging

Item location: Fareham, United Kingdom

Dispatches to: United Kingdom

Change country:	Postcode:

Postage and packaging	Each additional item	To	Service	Estimated delivery*
£1.39	Free	United Kingdom	Royal Mail 1st Class Standard	3-4 business days after seller receives cleared payment

*The estimated delivery time is based on the seller's dispatch time, the postal service selected, and when the seller receives cleared payment. Sellers are not responsible for shipping service transit times. Transit times may vary, particularly during peak periods.

Domestic dispatch time

Will usually dispatch within 2 working days of receiving cleared payment.

VAT price: 15.0% (included in the listed price).

If you have questions about this VAT, please contact the seller. The actual VAT requirements and rates may vary depending on the final sale.

Return policy

If you change your mind and no longer want your item or wish to exchange it for something else (e.g. different size or colour), please email us within 7 calendar days of receipt to notify us that you wish to return the item(s), after this time you are deemed to have accepted the item in accordance with the United Kingdom Distance Selling Regulations. All returns must be agreed in advance; unauthorised returns will not be accepted. The item must be returned in its original new re-saleable condition and with all the original packaging within 14 calendar days. The buyer is responsible for return postage costs and for the safe return of the item and we recommend using recorded delivery as we are not responsible for any missing items which have been returned without a traceable delivery service. We will email you upon receipt of the returned item, we will inspect the item, and assuming it is in the original resalable condition, we will be happy to offer a refund/exchange. Refunds or exchanges will not be permitted on any item; (i) if it the item been used, damaged or incomplete, (ii) if you do not notify us within 7 calendar days, or (iii) you do not return the item within 14 days.
Exchanges - if your chosen substitute is in stock, you will be invoiced for the new postage costs and associated fees, upon receipt of your payment we will dispatch the replacement item. If your chosen substitute is not in stock we will contact you to offer an alternative or a refund.  Refunds - you will be asked to complete a mutual agreement to not complete the transaction, upon completion of this you will receive a refund which excludes the original postage costs.  
We endeavour to process refunds/exchanges within 7 days.
If instead there is a problem with your order (damage, lost, missing item, error) please read our shop pages for further details on what to do and please make sure you communicate with us via eBay message, we cannot resolve a problem we don’t know about.

Most Buy It Now purchases are protected by the Distance Selling Regulations, which allow you to cancel the purchase within seven working days after the day you receive the item. Find out more about your rights as a buyerand exceptions.

Payment details

Payment method	Preferred/Accepted	Buyer protection on eBay
	PayPal Preferred
Postal Order or Banker's Draft	Accepted

Seller's payment instructions

Please pay within 7 days. We accept PayPal, Postal Order and eCheque (please allow 10 calendar days for clearance of eCheques). We offer a P&P discount on multiple item orders paid for in a single transaction. Please request a combined invoice before paying to receive the best possible P&P discount. Goods are normally dispatched within 2 working days of receiving your cleared payment.