| FREQUENTLY ASKED QUESTIONS (FAQs) SHIPPING & DELIVERY : WE ARE A UK BASED COMPANY. WE SHIP DAILY (MONDAY TO FRIDAY) FROM THE UK AND FROM OUR OFFSHORE WAREHOUSE. Discs shipped from offshore are VAT free and sent by 1st class post. Delivery time to UK and most European destinations is 3 to 4 working days. We do not have provision for Recorded / Registered Delivery on these items. Multiple orders are posted individually as combined packages will (in most cases) exceed the VAT free threshold. This also minimises the possibility of import taxes to some European destinations. There are no import taxes for UK customers. Discs shipped from the UK include VAT and sent by standard mail. Discs over £100 will be sent by courier. INTERNATIONAL SHIPPING : We ship to UK, Europe, Turkey, Israel, Australia, New Zealand, Canada and the USA. We do not ship to other destinations.
Where Customs Labels are required we will show actual values. We cannot show the item as a gift, as second hand or at a lower price.
ORIGINAL BLU-RAY DISCS : ALL OUR DISCS ARE PURCHASED AS BRAND NEW - WE DO NOT SELL SECOND HAND, EX RENTAL DISCS, COPIES OR ASIAN IMPORTS. They are as you would expect to purchase in a High Street store and are in the original manufacturers case/box. SEALED / UNSEALED : Discs will be dispatched as supplied by the manufacturer. Most discs (95%+) are now made with cellophane seals but please be aware that some titles are still manufactured unsealed. We are not able to check individual discs prior to purchase. MULTIPLE PURCHASES: Multiple purchases are limited to a maximum of 9 copies per buyer. UK BUYERS: UK P&P is free (except for some box sets). Multiple purchases may be sent in two or more separate packages however we cannot offer reduced prices for combined purchases under the current eBay
policy of free delivery of discs to the UK. INTERNATIONAL BUYERS: If you make multiple purchases please request an invoice before making payment and before going through the eBay checkout. We cannot combine items or reduce postage once they have been paid for individually. Discs sent from our offshore warehouse are VAT free. The warehouse is outside the European Union and import tax may be payable in some countries. Business purchasers please be aware that you may be charged VAT by your country's Customs for items sent from our offshore warehouse.
We can only combine items in packages that do not exceed the VAT free threshold. Discs sent from our UK warehouse include VAT and can be combined for reduced postage. CHANGE OF DELIVERY ADDRESS: If you need to change the delivery name/address please add the details in the message field with your paypal payment. PAYMENT OPTIONS: We accept payment by Paypal only. We do not accept any other form of payment. POSTAGE OPTIONS: All items are sent by standard inland mail or Air Mail unless they exceed £100. We do not have provision for Recorded or Special Delivery from our offshore warehouse. There will be no tracking numbers for items under £100 but we guarantee your purchase so this is not necessary - see below. OUR GUARANTEE: We guarantee to send you a replacement or a refund if
your purchase does not arrive within 14 days from dispatch (European Buyers see below). MY DISC HAS NOT ARRIVED - WHAT DO I DO NOW?
Your purchases are guaranteed with us. If your item has not arrived within 14 days (UK purchasers) of dispatch we will either send you a replacement or refund your purchase. European Buyers - we will re-send or replace if not received after 21 days of dispatch (except Italy which is 28 days). International Buyers: we will re-send or replace if not received after 6 weeks of dispatch. We cannot do anything before these timescales as the Royal Mail will not concede that the item is lost until then and we cannot make a claim against them until then. The above is conditional on the buyer supplying a correct delivery address. If you have not received your item and 14 days have not passed since dispatch, please be patient and wait for the time to elapse. If 14 days have passed and still no delivery please contact us vie the eBay messaging system. If the item you have ordered is larger than a standard letterbox we would advise you check with your local sorting office (and neighbours) even if you have not received a card from your postman. MY PURCHASE HAS ARRIVED DAMAGED: We will not knowingly dispatch a damaged item, but cases and contents can occasionally receive damage in transit. If this happens please contact us and we will arrange for the item to be returned and a replacement sent out to you (or a refund). PACKAGING: Discs are packed and dispatched by our warehouse staff in either a padded envelope or a box as appropriate. The package will contain a dispatch note but no prices are shown on this. We cannot include other items or add notes to the outside of the package. PRE-ORDERS: We list pre-releases on eBay up to 28 days prior to their official release date. They will be dispatched on or just before the items release date. Pre-orders must be paid within 3 days of ordering the disc.
i.e. if you buy a pre-order item 3 weeks before its release date, you must pay for it within 3 days as per usual eBay guidelines. Please note that Release Dates do quite frequently get put back. We will end the eBay listing if the new date is beyond 28 days and we will endeavour to notify buyers. BLU- RAY REGION B DISCS & REGION CODING: This was Imposed by the film studios due to the staggered theatrical release of movies worldwide and to protect exclusive markets, region coding was designed as a method of ensuring discs would be playable only in certain geographical locations.
Blu-ray Disc is a next generation optical media format. To ensure playback you'll need a dedicated Blu-ray player, Sony PlayStation 3 or a BD-Rom drive in your PC. Blu-ray Discs are Region coded as follows: - Region A: North America, South America, East Asia except for China
- Region B: Europe and Africa
- Region C: China, Russia and other countries
European law demands that any Blu-Ray player bought within the EU (prior to any modification) will have Region B set as it's default region. Any Region B disc available from us should therefore be compatible with your player.
All Region B Blu-ray discs (excluding those designed solely for the Japanese market) use the PAL broadcast standard.
European Buyers : You should only purchase Blu-ray Discs that are
Region B. International buyers : please ensure that you have the means of playing Region B / PAL Blu-Ray Discs. We will not refund purchases due to incompatibility with your equipment.
CONTACT US : We work Monday to Friday 9:00 am to 5:00 pm and will endeavour to reply to all e-mails/messages received. Please note that we cannot reply to e-mails received in the evening or at weekends until the next working day. We value our feedback rating. If you have a problem with any item, please contact us first before leaving negative feedback. In our experience, just about anything can be resolved to the satisfaction of both parties. | 
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