Firstly, Thank you for looking at our store and for your purchase.
PAYMENTS
We prefer bank transfer this is safe for both parties- and immediate shipment once funds are in the account, this can be same day.
Payment via our online secure services at soundmeout which is ran by HSBC bank - and immediate shipment once funds are in the account. Paypal only ship to PAYPAL VERIFIED ADDRESSES and will only be shipped when the funds are cleared and in the bank this may take 5 days
We aim to send shipment of goods the same day funds clear.
The customer is responsible for any bank charges and the funds must be received in GBP to the full amount inc. shipping costs.
We also accept payment through our secure online internet site at soundmeout, which is run by HSBC, from most major credit and debit cards. This service can be limited to UK and some parts of Europe and other countries. Please ask first.
For purchases outside of the UK with respect to guitars we mainly only accept Bank transfer.
For Outside of the UK we prefer Bank transfer due to Paypal not being able to verify addresses. Sorry for any inconvienence. We welcome you to have a look at your guitar prior to purchase and coffee is always on..
The shipping of small items is through Royal mail. Generally we use recorded service and first class. For overseas we recommend using "International Signed for" This service is slightly more expensive but your goods are insured and trackable.. The Sellers International rate is just normal overseas posting, we will obtain proof of posting but it will not be insured or trackable incase its lost. Details will be on the listing.
For guitars within the UK this will be shipped using our couriers and normally on a 24 hour service and fully insured.
For international shipments we use FedEx or other major carriers and guitars are generally in the Euro Zone within 24 hours and typically USA and Australia within 3 days.
All guitars must be insured and the customer is responsible for any duties in their country. Within Europe this is generally free from Tax but please ensure you are aware of your tax rules.
RETURNS
If you are not completely satisfied with our products, you may return them for a full refund (freight excluded both ways) subject to the following terms and conditions:
The shipping for purchase and return is the responsibility of the buyer
1. All returns must be accompanied by a valid Return Authorisation Number which will be given.
2. You must be able to supply a copy of the invoice/receipt, order number or invoice number. Please call us at 056 023 86680 to obtain an RA#. All returns that do not clearly display the RA number on the outside of the packaging will automatically be refused.
All RA numbers must be issued within 2 days of receiving the product. If there is a problem with your order, please DO NOT DELAY in contacting us!
3. All returned product must be in "as received" condition and unaltered in any way. Do not install, sand, drill, rout, paint, file, take the protective plastic off pickguards or alter the product in any way until you have thoroughly inspected it for accuracy and have checked the fit! Product that has been altered in any way will not be accepted for return!
4. Product must be packaged securely and with sufficient protection to avoid damage in transit and insured for the return journey. If, in our opinion, any product shows evidence of damage, misuse, improper handling or insufficient packaging, it will not be eligible for exchange, refund or warranty consideration.
5. Custom work is not refundable. Orders that have been formally acknowledged by soundmeout.com and then confirmed by the customer are not refundable for reasons other than material or workmanship defect.
6. We do not accept returns on Books or other printed matter or other forms of media i.e DVD
There will be a 20% restocking fee for goods not wanted
Here at Sound Me Out Ltd, we work hard to make your purchase as smooth as possible.
We have built the business on our Christian Ethics which are still at the forefront of our business.
We aim to give a top rate service, hence why people are recommending us daily to other professional musicians. Just recently, we have supplied instruments to Snow Patrol and other major band members globally and last year had gear at Glastonbury.
If there is any instrument you want please call. For a small deposit we can get it for you.
It has been our ambition from the beginning to stock Rickenbacker guitars, Vintage, Boutique Bass and Guitars. We have a real passion here for music and a real love for nice instruments.
Presently we have over 1400 100% positive feedback on our Ebay site.
Our Guitars and basses and other items will be also advertised on our very active website at soundmeout so may be taken off at any time
We thank you for the support you have given us and hope that in return we have given you the instrument of your dreams backed with a quality service.
We can be contacted by Email at admin@soundmeout.com or colin@soundmeout.com
Telephone number 056 023 86680
Back to Search Results
) 
Sound Me Out
Print
Report item
