RETURN POLICY

All conservatories are manufactured to your specification and therefore there is no right to cancel the contract. Cancellation 

can only occur as specified in Liability clause below. 

You have the right to cancel stock items within seven days and receive a full refund for these items.  It is your responsibility to 

ensure that these goods are returned to us in new, unused and resalable condition complete with the original packaging.  If you 

request us to arrange for their collection, we will deduct the cost of carriage from any refund due to you.  Any items that are 

returned to us damaged will not be refunded and can be returned to you at your cost.

LIABILITY

If any goods are received damaged or defective or your order has been delivered incorrectly you must notify us within 48 hrs of 

receiving the goods. Any goods that have been installed cannot be returned unless faulty. 

If you notify a problem to us under this clause, we will, at our option: 
(a) Endeavour to supply any shortage or non-delivery 48 hrs from notification 
(b) Refund the amount paid for the parts in question 

We will not be liable to you for any indirect or consequential loss, damage or expenses however arising out of any problem you 

notify to us under this condition, and we shall have no liability to pay any money to you by way of compensation other than to 

refund to you the amount paid by you for the specific parts in question under clause ii) above. 

With all products that are supplied for self-installation it is your responsibility to ensure that they are installed correctly.  Whilst 

we provide information to assist you in installation we will not be liable to you for any loss or damage arising from information 

we have provided regarding installation. 

Technical advice is available via telephone or email.  If needed you can request a site visit by one of our engineers, an 

appointment will be confirmed on receipt of payment of £100.00 plus vat.  If the problem is found to be due to a fault in 

manufacture, this fee will be refunded in full.  However, no refund will be due where the problem has been caused by faulty 

installation of the product or incorrect information provided to us by you when your order was placed.

Although you are legally bound to the terms and conditions set out above, they do not in any way limit your statutory rights.