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*Delivery (PLEASE READ THE ENTIRE SECTION, THIS IS EXTREMELY IMPORTANT)
The standard delivery is £2.65, via Royal Mail's first class service; who’s aim is to deliver the next working day, although please be aware that this is not a guaranteed service.
Upgrade your delivery
Short on time? Want it tomorrow? Select the special delivery, guaranteed next day by 1pm for just £6.70, or if you want recorded delivery its £3.40.
Pricing & Payment
We always ensure you pay the lowest price, this includes delivery. It is not policy to combine postage surcharges on our goodies, but if you are courageously renovating your entire bathing haven we can offer discounted rates on three or more items purchased from our eBay range (eligibility requires all three items to be £30.00 or over each). To benefit from discounts you'll need to contact us.
Speed up the whole postage process by telephoning to pay by credit card, you can arrange a convenient delivery day at the same time. VAT invoices are emailed to you in PDF format the day your order is dispatched, check your current email address is registered with eBay to ensure this occurs.
Returns, Damages & Guarantees
Items must be checked on receipt. Your item contains fragile components and on rare occasions they can break in transit, if you believe it to be broken (i.e. if you can hear it rattling inside the box), we must be informed of any transport damage within 24hrs. We will not be held responsible for broken or missing parts after this time.
All our items are guaranteed for 12 months, defective items or faulty parts will be replaced within this time. If your item is in-operable/defective we'll replace it with no cost to you, by collecting it and redelivering a new one on a mutually convenient day. A wealth of components/spare parts for this product is on hand if you need anything after the 12 month period.
We offer a 14 day no quibble returns policy, which DOES NOT include décor, change of circumstances or incompatibility issues, in these instances you are welcome to return the item(s) for a refund but you will be liable to pay a 20% restocking fee and the returns costs. We do recommend, if arranging your own return, you ensure the item is adequately insured as we will not refund damaged items. The goods must be received in the condition they were sent and in the original packaging. A refund for the difference will then be issued. Do not be offended if you are requested to send photographic images before a collection/replacement is arranged, this merely enables us to correctly identify the problem and any replacement needed.
The Nasty Bits
We will not be held responsible for any personal loss incurred during the installation of our products, any modification to them will invalidate the warranty. We do our utmost to ensure your items reach you on the date and time agreed, we are not responsible for delays in delivery when events occur beyond our control such as strikes, national/localised extreme weather conditions or transportation malfunctions; bear this in mind when if/when you take annual leave from work or arrange the services of a professional fitter, which we only recommend you do after you receive your goods as we strictly will not reimburse plumbers invoices or your time. We do not guarantee that this or any of our products will be congruous with your existing fixtures, fittings and décor, if you are purchasing more than one item from us and have compatibility questions don’t hesitate to call or email, experienced people are on hand to help out. The ancillary items and models used in the photographs to accentuate the products are not included in the sale, but remember everything has a price!
Question?
We don't bite (well ok maybe on Sunday's during the winter months when we are going stir crazy) so if you would like some more information regarding this, or any other of our items then please don't hesitate to get in touch, we are all eBay mad, very friendly, honest and helpful, why not call us up, we love to talk! |
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