If you have any questions regarding the products or delivery services we offer, either before you make a purchase or afterwards, please give us a call on 0800 803 0677, Monday to Friday between 8am and 5pm. During weekends and evenings you can leave us a message and we will get back to you the next working day. Alternatively you can email us at Sales@furnitureatfusion.co.uk. We try and respond to emails as and when they arrive, but if for some reason we are unable to answer your query immediately, we will reply by the next working day.

To help us provide a fast and efficient service please include the following details whenever you contact us:

• Full Name
• Order Number
• Item Name
• Telephone Number

The information below will hopefully answer some of the questions you might have about buying furniture online, as well as clarify our delivery and returns policies. For further information feel free to contact us on the above details

I’m unsure about the colour of a product?
We know that the last thing you want is to open your latest online purchase only to find that it just won’t go with the rest of your carefully styled décor. Don’t worry, because we have material swatches available for the majority of our upholstered products, such as sofas and armchairs, which we will happily send out to you for comparison

Though we can not send out colour samples for our other product ranges, we do offer a 7 day no quibble return policy, so if when it arrives you’re not completely satisfied with your colour choice, contact us and we will arrange for it to be returned.

However, please note that whilst we will refund the cost of the product, you will unfortunately still have to pay both the outbound and return carriage charges. Also, to qualify for this refund you must return the product unused, unassembled and in its original packaging..

How do I know if it will fit through the door?
For our larger items, such as Sofas, Dining Tables and Sideboards, the box dimensions are given along with all the other important information on the relevant product pages, so please ensure that the item will fit through your door before placing an order.

Can I cancel my order?
An order can be cancelled up to the point of dispatch. You will receive a Dispatch Notification confirming when your item has been sent and is no longer possible to cancel.

When can my purchase be delivered?
Weekend deliveries can be expensive and we therefore do not offer this as a standard delivery option. Please contact us before placing your order and we will provide you with a quotation.

Similarly, we are also unable to offer deliveries for a set time as this is almost impossible to guarantee. However, we do offer a 9:30am service and a Noon service for some of our products, so again, please contact us and we will provide you with a quotation.

What if I am out when my goods are delivered?
We highly recommend that you stay in to receive your goods, and thereby eliminate any potential disappointment. For details of when your product will be delivered and how you will be informed of this, please refer to the individual product listings, where you will also find information on what will happen should you miss the delivery.

Where do you deliver to?
The price quoted for each delivery is to UK mainland addresses only. We can deliver to the Scottish Islands, Channel Islands, Isle of Man, Isle of Wight and Northern Ireland, but there will be an additional delivery charge. This charge is dependant on location and the type of product ordered, so please contact us either by phone or email to find out the exact price and arrange delivery.

We apologise as we are currently unable to deliver to an international address outside the UK.

How will my purchase be delivered?
Information regarding how each product will be delivered can be found under the delivery details section shown above. If you are still unsure, please contact us on 0800 803 0677.

Can I come and collect the item personally?
Unfortunately we do not operate a collection service. This helps us keep costs low and benefits you in the form of lower prices and extra savings. Plus, don’t forget that we offer a range of reliable and cost efficient delivery services to help accommodate your needs.

Do you discount delivery on multiple purchases?
If you are interested in purchasing multiple items, please contact us and we will let you know if a discount is available.

Please take the time to read our returns policy before making a purchase. We are proud of the products we sell and the service we provide, but we also understand that occasionally things can go wrong. When they do, we want them solved as quickly and efficiently as possible and we’re sure that you want the same. By reading the following information you can help us achieve that.

My item is damaged…
If when you receive your goods they are damaged, you must contact us within 24 hours of taking delivery and we will arrange a replacement for you as quickly as possible. If for some reason you are unable to send the item back with the carrier, please inform us of this when you contact us and we will make arrangements for the damaged item to be collected..

If we have the item in stock we will dispatch a replacement as soon as the damaged item has been received by us and inspected. If the damaged item has a longer lead time, then where possible, we will do our best to deliver the item faster than was originally available.

Photos of any damage will help speed up the replacement process as we may be able to dispatch a new product before receiving the old one. Please send any photographs to FusionFurniture@sharp-ideas.co.uk.

Should you decide you do not want a damaged product replacing you will unfortunately, still have to pay for both the original and collection delivery charges.

We reserve the right to inspect any goods returned to us, before issuing credit

I have changed my mind…
We hope that you will be happy with your new purchase, but we do accept that sometimes you need to see it in your own home before you can know for sure if it’s the right item for you. That’s why we offer Home Approval with everything we sell. If you do wish to return the goods, you must inform us of this within 7 days of receipt of the item, and then return it unused, unassembled and in the original packaging.

To return the item back to us you can either arrange for delivery to our warehouse yourself, or we can have the item collected at a time that is convenient for you. You will unfortunately have to pay for the return delivery and extra costs will be incurred for weekend delivery, so we recommend you select a weekday collection. Once the item has arrived at our warehouse and has been inspected we will refund you the full amount, minus the original carriage charge and the return carriage if this has also been arranged by us.

IF YOU DO NOT AGREE TO, OR UNDERSTAND, THE ABOVE RETURNS POLICY, PLEASE CONTACT US TO DISCUSS IT BEFORE MAKING YOUR PURCHASE.