7 Days of receipt

Out of stock items
Unforeseen circumstances will occasionally result in an item being out of stock. In this eventuality, you will be informed by e-mail of the likely despatch date, and given the opportunity to cancel. If you take this option, the cost of this item will be refunded immediately. 

Discrepancies, Inspection and Damaged goods
You should advise us of any shortage, incorrect shipment or transit damage within three working days of receipt, or of non-delivery seven days after your order was placed. Shotages and incorrect shipment will be rectified entirely at the expense of Metal Offcuts. We cannot, however, accept any responsibility for incorrect items being ordered. This policy in no way affects your statutory rights. 
Damaged goods including the packaging should be retained by the customer for a period of 21 days so Metal Offcuts have opportunity to investigate the problem and if posible remedy any defect. If it is not possible to remedy any defect Metal Offcuts will replace or credit the buyer accordingly.

Cancellation 

If we have not manufactured your order there is no problem with cancellation, if on the other hand we have manufactured your order we will consider the possibility of restocking. Most orders are for bespoke sizes and restocking is not feasable. However we will take each situation on its merits and make an offer for the goods. Carriage charges can be refunded.


Delivery
We aim to despatch all stock items within three working days of receipt of your order. Fast Track items are despatched same day. Delivery will be made either by first-class post or by carrier, please allow a further three working days for delivery to you. Offshore and Highlands may take longer.

Export
There are no restrictions on the export of any of our products, We deliver to EU countries and Internationally.

Disclaimer
Any information given by Metaloffcuts, Metalsheets or Designs05 is given in good faith. However, no liability will be accepted in respect of any action taken by any third party in reliance thereon.
Any product detailed on this website may be used for a wide variety of purposes and as the Company has no control over their use, the Company specifically excludes all conditions or warranties expressed or implied by statute or otherwise as to dimensions, properties and/or their fitness for any particular purpose. Any advice given by the Company to any third party is given for that party’s assistance only and without any liability on the part of the Company.