Phone Dangly Nokia Leather Wrist Strap - CP313 PJ14

Phone Dangly Nokia Leather Wrist Strap - CP313 PJ14

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• about our shop
• bids & payment
• delivery
• returns & refunds
• extra stuff

about our shop

Here at the Orange store on ebay we sell new and reconditioned phones and more. 


our new accessories


our new accessories come in the original packaging as sold. 

• about our shop
• bids & payment
• delivery
• returns & refunds
• extra stuff

bids & payment

We can only sell and deliver items to people in the United Kingdom, so please don't bid or buy if you don't live in the UK. 


how to submit your payment?


We only accept payment through Paypal, you won't be able to pay by cash, cheque or money order. 


Our Paypal payment address is – ebay.shop@orange-ftgroup.com


If we haven't received payment within 5 working days of the auction ending, we'll assume you don't want your item and cancel your order for you.

• about our shop
• bids & payment
• delivery
• returns & refunds
• extra stuff

delivery

We can only ship to addresses in the UK. Unfortunately we cannot combine p&p costs if you buy more than one item. You'll be able to see the total cost of your order in your auction-won email. The shipping and handling cost is detailed at the bottom of our listings and can be found on our delivery page.


After we've received cleared payment for the auction, we'll process your order and send your item out, you could receive it within 2 working days. To make things simpler, we have put a table together to show when you will receive your item, which depends on when we receive your cleared Paypal payment. 


 
 
Day payment received
 
Day phone will be delivered
 
 
 
Sunday
 
Tuesday
 
 
 
Monday
 
Wednesday
 
 
 
Tuesday
 
Thursday
 
 
 
Wednesday
 
Friday
 
 
 
Thursday
 
Monday
 
 
 
Friday
 
Tuesday
 
 
 
Saturday
 
Tuesday
 


Here at the Orange store we don't count the weekends, or public holidays, as working days. So this means that if the day you pay is a public holiday it will take a day longer to process your order.


We always aim to meet these delivery times - however at certain times there may be slight changes to our postage schedules. For the latest updates and details of any delays visit our news and updates page.

• about our shop
• bids & payment
• delivery
• returns & refunds
• extra stuff

returns & refunds

All our items come with a seven-day money back guarantee. This means that if within 7 days you decide you don’t like it you can return it for a refund, but it must still be in the original condition you received it in.


If you want to return your item under our 7 day policy, you can contact us at ebay.shop@orange-ftgroup.com, (please include the ebay auction number of the item). We'll explain the returns process and send you a returns bag. 


Please don't take your item in to one of our high street shops, call our general Customer Services numbers or contact the manufacturer directly if you havent already notified us of your issue - they won't be able to help you. 


how to send back items
You must first notify us so we can send you a prepaid postage bag. Once you have the returns bag we can only take back items in their original condition, original packaging and with all the accessories such as the user guide, charger and so on. Also any comments about why you are returning the handset are incredibly useful so we can improve our systems.


how you will be refunded


Once we get your item back, we'll refund the cost of your order excluding postage. We'll send the money to the Paypal account used in the auction. If we have any questions for you, we'll get in touch. 
faults
If something does goes wrong wrong with this item you can contact us at ebay.shop@orange-ftgroup.com, (please include the ebay auction number of the item), and we'll do what we can to resolve it for you.

• about our shop
• bids & payment
• delivery
• returns & refunds
• extra stuff

extra stuff

At the orange shop our products should not be bought for resale. 
how many you can buy
We reserve the right to restrict purchases through the orange store on ebay to a maximum of 5 individual items per person, or address within any one month period. 
We regularly check through our Paypal records and if it appears someone has bought more than 5 items within a month, then additional orders will be cancelled and any additional payment we received will of course be refunded via Paypal. 
feedback
We want you to be happy buying from us, so if you've got any questions before you leave feedback, just let us know.
getting in touch and opening hours
If you want to ask us something, you can email us at ebay.shop@orange-ftgroup.com We're around Monday to Friday between 9am and 5pm and try to get back to as many queries as we can during that time.


We'll try to get back to you within 2 working days, but remember that we're not here at weekends or public holidays.