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Q1:How long will it take for the dress to
reach me?
A: You can usually have your dress within 3-7
working days.
Q2: Can I collect the dress in person?
A: Sorry we do not have arrangements for
personal collection.
Q3: I need the dress quite urgently, do you
have a buy-it-now price?
A: Please contact us with your Paypal account
email address, we can send it to your BIN invoice. Please be advised
that the dress will be delivered within 3-7 working days after the
payment clears.
Q4: Where is the dress sent from?
A: The dress will be sent from overseas and
will be with you within 3-7 working days. A tracking number can be
provided if requested for.
Q5: Do you ship internationally?
A: Yes, we deliver it to most places in the
world within 5-7 working days. In some remote areas delivery might take
longer.
Q6: Do you have a shop we can try the dress
before we buy?
A: Sorry we don't have a shop. We sell online
only.
Q7: I do not have a paypal account. Would you
accept a cheque or a postal order?
A: Sorry we cannot take a cheque or a postal
order. You can deposit the money to our UK bank account. Please contact
us for the bank details if you want to pay by bank transfer.
Q8: Can I send the dress back for exchange if
I order a wrong size?
A: Yes, you can send the dress back, at your
own postage cost and pay a reshipping fee of £12.99.
Q9: What is your return policy?
A: We can refund at a less postage cost. A
refund can only be issued after you send the dress back to us within 7
days of receiving the dress. Buyers must pay the return postage.
Q10: Do you do size 24?
A: Only size 8-22 is available for auction. If
you need a size 6 or size 24+, you can contact us to order the dress as
made to measure. We will make the dress specifically according to your
measurement.
Q11: Do you alter the dress to make it fit for
my measurement?
A: We cannot alter the standard sized dress but
we can make a customized dress for you from scratch for £75 (inclusive
of shipping). Please do not bid on the standard size dresses if you need
a made-to-measure dress.
Q12:Can you make the dress in other colours?
A The dresses are normally available in other
colour options in our eBay shops.
Q13: I need 4 dresses from you. Will there be
a reduction in postal charges?
A: Yes. The postage for the first dress will be
charged at £12.99. The additional dresses will be charged at £5 each.
Q14: Do I need a petticoat to go with the
dress?
A: If you want the skirt to be as puffy as
shown in the pictures, you will need one. However, the dress can be also
worn without it. |