Payment information:
Clearly AV accept the following secure payment methods:
- Paypal - the safest and most convenient way to pay for your purchase.
- Credit / Debit card secure payments by phone - Call our sales line 01473 705216
- BACS - Electronic bank transfer (3 days for payments to clear)
All payments are processed with military grade encryption and we provide a 100% guarantee against internet fraud. Whether you chose to use Paypal or phone to make a payment with your credit or debit card, we will ensure that your details are kept safe and secure.
We do not accept payments by cheque, postal order or money order.
Please note that the price you see on eBay is the price you pay; we do not add any hidden surcharges.
- All our prices displayed on eBay include VAT
- We do not charge for payments by credit / debit card
- We do not charge for Paypal payments
Please check our competitor's pricing carefully and look for any added costs or hidden charges. Sometimes they will add extra costs which are not clearly displayed on the eBay listing pages.
Delivery information:
Clearly AV ship via the Royal Mail and Parcelforce, we use insured, traceable services which will require a signature on delivery.
Items weighing less than 2kg are shipped via recorded Royal Mail delivery, items over 2kg are shipped via Parcelforce as standard.
eBay purchases made before 2pm Monday to Friday will be dispatched the same working day.
Our standard delivery time is 3-4 working days from the date your payment clears. This does not include weekends or Bank Holidays.
Our couriers deliver between 8am and 5pm Monday to Friday; we cannot specify an exact delivery date or time.
We only ship within Mainland UK; we do not ship to Jersey, Guernsey, Republic of Ireland, Southern Ireland, B.F.P.O or P.O Boxes.
Please note that there will be additional charges to ship to the Highlands and Islands of Scotland, Northern Ireland, Isle of Man and Isle of Scilly (postcodes IV, HS, KA27-28, KW, PA20-49, PA60-78, PH17-26, PH30-44, PH49-50, ZE, BT, IM, TR21-25). Please contact us first for shipping rates to these destinations.
Returns information:
In accordance with the DTi "Distance Selling Regulations", customers have 14 working days to change their minds and cancel an order. We will refund, provided that the goods are in 'as new' condition, unused in the original packaging, including manuals, internal packaging, free gifts etc.
When returning an unwanted item, the customer is responsible for the cost of returning the item to us, in exceptional circumstances we are able to arrange a collection service, but this will be at the customer's expense.
In the unlikely event that you receive a faulty or damaged item, please contact our sales line 01473 705216 within 7 days in order to obtain a Returns Authorisation Number (RAN). Items which are returned to us without an RAN will not be processed and returned to the customer at their expense.
Refunds will be issued once our Returns Department have inspected the goods and are happy that the item has been returned legitimately. Refunds generally take 10-14 days to be processed.
All items sold by Clearly AV include a full manufacturer's warranty for a minimum period of 12 months (length of warranty will vary depending on the manufacturer). All items sold are brand new, direct from the manufacturer unless specified in the listing.
Frequently Asked Questions:
Q: Are the items you sell on eBay brand new?
A: Yes, all items listed on eBay are brand new, direct from the manufacturer unless stated otherwise.
Q: What warranty / guarantee do the items include?
A: All items have a minimum 12 month warranty period, unless stated otherwise.
Q: How long will my order take to arrive?
A: 3 to 4 working days from the date we receive cleared payment.
Q: What time will my parcel arrive?
A: Our couriers deliver between 8am - 5pm Monday to Friday, we cannot specify an exact time.
Q: What happens if I am out when the delivery driver calls?
A: The driver will attempt one of the following:
i) Leave a card and deliver to a neighbouring property.
ii) Leave a card and deliver to a local Post Office.
iii) Leave a card and return the parcel to your local depot, you can then arrange a re-delivery.
Q: Can I collect the item from you?
A: Yes, customers are able to collect their eBay purchase from our Ipswich offices. Please give us at least 24 hours notice if you are collecting an item.
Q: Do you deliver outside of the UK?
A: We do not deliver outside of the UK; please do not ask as we will not make exceptions.
Q: My item is faulty / damaged, what do I do next?
A: Please call our sales line 01473 705216 in order to obtain a Returns Authorisation Number.
Q: I still have a question, how can I contact you?
A: Please use the 'Contact Us' link on our eBay profile page or call 01473 705216.
About Us:
Clearly AV was created to provide consumers with a source of high quality audio and video cables, interconnects, brackets and mounts, accessories, AV electronics, projection screens, control systems and adapters at reasonable prices. All of our products are specially chosen because we believe that they offer great performance and excellent value for money.
Established over 10 years ago, our company has substantial experience in the professional audio, video and multimedia industry. It is this huge experience that now forms the bedrock of the Clearly AV brand and brings you friendly, honest advice to go along with the quality products you purchase. We do not add hype or high pressure selling techniques. We simply present the facts and refreshingly honest and straightforward answers to your questions. Our technical sales advisors are always happy to assist you with whatever your audiovisual needs may be, or answer any questions regarding your cable applications.
You will note that our range of cable brands may be different from other retailers. This is because we have carefully selected a range of products that will meet all budgets and applications. We have included in this range several professional products that are not normally available through retail outlets which we believe offer exceptional performance and value for money.
We hope you find the shopping experience straight forward and enjoyable and the information we provide helpful and easy to understand. We are always looking for ways to improve our service to you and would appreciate any feedback you may have. Please forward any comments using our form found at www.clearly-av.co.uk/feedback
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