UK Return Policy
The Consumer Protection (Distance Selling) Regulations 2000, provide for a ‘cooling off period’ that allows a consumer buying online (BUY IT NOW) from a business to cancel their order 7 working days from the day on which they receive the goods.
If, the Customer is buying as a 'consumer', as defined in The Consumer Protection (Distance Selling) Regulations 2000, the Customer may, provided he or she has taken reasonable care of the Goods, return the Goods and be repaid the price paid in respect of them within 14 working days (excluding Saturday and Sunday and any UK Bank Holiday) of their delivery. To return Goods on this basis, the Customer must notify the Company in writing and return the Goods, in their original packaging, within the 14 days period of receipt to: The Returns Department, Dannell Electronics Ltd, Unit 2, Funston’s Commercial Centre, Arkesden Road, Clavering, Saffron Walden, Essex CB11 4QU. Please email through the eBay platform - My Messages, quoting eBay ID, Item Number, Item description and address where the Goods were delivered.
The Company will issue you with Goods Returns Note(GRN), which number must clearly be quoted on the outside of the packet.
Goods should be returned first class Recorded Delivery, with proof of posting. The Customer is responsible for payment of all postage costs. In respect of certain Goods the Company may prefer to arrange collection itself and, if requested, the Customer will allow the Company to collect the Goods and will assist in the arrangements for the Goods' collection. All reasonable costs of collection will be borne by the Customer. The Customer is responsible for the care and custody of the Goods pending their return or collection. Following receipt of Goods which comply with this Condition, the Company will refund to the Customer the price paid in respect of the Goods | 
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