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Return a Damaged, Defective or Incorrect Item

This page explains what to do if you've received a damaged, defective or incorrect item from us. This returns policy does not affect your statutory rights.

Our Returns Help Desk will guide you through our Returns Policy and provide you with a printable returns label.

1. If the item was damaged in transit

If you take delivery of a package and the contents have been damaged in transit, you must report it to the delivering courier within 48 hours. 

2. If the item is defective

You have the right to return a faulty item within a reasonable period of time. Please keep all the warranty information that accompanies your item as this may be needed should there be a fault. In the unlikely event that you have a faulty item, you may find it quicker and easier to contact the manufacturer directly so that they can rectify the problem for you. If you choose to return the item to us, please contact our Returns Help Desk.

3. If we sent you an item you did not order (an "incorrect" item)

As soon as you find out we've sent you an incorrect item. please print out a personalised return label and send the incorrect item back to us using a personalised return label and we'll make sure you are not charged for it. If you want us to replace the item we sent you with the item you ordered,  please ensure you add a full covering note.

Note: in the event of us sending you a replacement for a damaged, defective or incorrect item, you must return the original item to us within 30 days of our e-mail confirming the issue of the replacement item. Provided you return this item to us within the 30 days, you will have nothing more to pay. If you do not return the original item to us by the end of the 30 day period, we reserve the right to charge an amount equal to the price of your original order to the payment card you used for the order.