Oxford Max Back Protector Mens 6 Plate L (OB151)

MAX PROTECTION combines three elements to create the most advanced back protection system available to everyday motorcyclists: HEXCORE, AID, 3DX

Hexcore is a patented technology which dramatically reduces the effects of an impact. The unique combination of select materials and honeycomb structure enables Oxfords’s back protectors to exceed the stringent CE Level 2 standard.

AID (Absorption Insert Disc) The Absorption Insert Disc uses a softer density material to link the plates together. This allows the protector to mould comfortably to the shape of your back, while absorbing the flexing/impact of the protector in the event of an accident.

3DX TECHNICAL IMPACT FOAM 3DX has proven impact absorption qualities and provides a cushion between the protector plates and your spine, workng with the HEXCORE to maximum effect. In addition, this lightweight material allows heat and moisture from the rider to pass through and be wicked away by passing air flow for a more comfortable ride.

OXFORD....................

Oxford Products was founded in 1973 in the world famous University City of Oxford by a group of enthusiasts. Today Oxford Products is still staffed by active enthusiasts who test and develop the product range.

Our experience in the market enables us to offer the best advice, customer service and knowledge. Furthermore, we take pride in using the products ourselves.

We are UK market leaders in motorcycle security and touring products and export to over 50 countries worldwide. Our experience in producing products which can withstand the rigours of motorcycling has also enabled us to develop a range of class leading security and touring products for cyclists.

When you choose Oxford Essential Rider Equipment you get a product that is tried, tested and guaranteed to provide quality and durability.

If you require help or advice when making payment or at any point during your order please call our dedicated customer service team on 01772 792600, for more ways to contact us click here. 

When do I need to pay by?

We ask all customers to try and pay for items or let us know how they will be paying for items within four days of ordering.  If there is going to be a delay in payment then we will of course try to accommodate this.  If we have not received payment within four days we will send you an e-mail reminder or give you a call to see if you wish to continue with your order. If we are unable to contact you we may cancel the order after five days, believing it is no longer required. We will happily re-place the order for you if this is not the case and the item is still in stock.

If you are aware that there will be a delay in us receiving payment please contact us on the above number or email sales@ukgooddeals.com to let us know and we will place your order on hold for up to five days.

What payment methods are available?

We offer a number of payment options for our customers.

Credit Cards
We accept payments via most major credit/debit cards (excluding American Express) via our secure online ordering system or over the telephone by calling 01772 792600, where are customer service team will be happy to help. Please note that for security reasons we will only dispatch items to the cardholder’s registered address.

PayPal
We accept PayPal payments. Please make all payments to sales@ukgooddeals.com. As a security measure we can only dispatch to the registered PayPal address.

Bank Transfers
We accept direct cash deposit or bank transfer as a payment option. We can post purchased items to any address if you are using this payment option.
When making payment through bank transfer please call us or e-mail us to let us know you will be paying via this option, informing us if possible of when you expect payment to be made.

Our bank details can be found below:
Bank: HSBC
Account Name: UK Good Deals Ltd
Sort Code: 40-37-25
Account No: 03939014

International customers will require the following details:

International Bank Account Number: GB48MIDL40372503939014
Swift/BIC: MIDLGB2108S

Due to the large amount of transactions we process, please include a reference which is unique to you when making payment. It is ideal to use your own name and post code as from this we can easily identify your order.

Please be aware that we can only process and dispatch your order when the payment has shown and processed into our account. Below is a rough guide to how long this can take:

Postal Orders

We accept postal orders as a payment method. Please send this via insured postage for your own protection from loss.  We can post to any address if you are using this payment option. If paying by this option please include your name, address, telephone number and order details with your postal order. This will help us to prevent any delays in the processing of your order.

Our address to send postal orders to is:

Customer Service Dept.
UK Good Deals Ltd
Unit 5
Deepdale Mill Street
Preston
Lancashire
PR1 5BY

Please note that payments must be received and cleared before items can be dispatched.

Cash

For security reasons we do not advise customers to send cash through the post. Although if you wish to do this we recommend using a special delivery insured service and this will be done at your own risk.

Cheques/Bankers Draft payments

Unfortunately due to long processing times and risk of fraud we no longer accept cheques or bankers drafts as a payment method.

Are there any postal surcharges?

Due to increased costs of delivery to some areas the following postal codes are subject to a £5 postage surcharge: (Courier items only)

What currencies can I pay in?

At present we can only accept payment in pound sterling (£). If you are purchasing from a Euro Zone country your bank will automatically change your payment currency into sterling using their exchange rates.

Why have you created a dispute if I informed you of delays?

If you have previously contacted us to inform us of a delay in payment please ignore this dispute. Disputes are created automatically by our system on the 4th day and is not something we action ourselves. If we are aware that there is going to be a delay in payment no dispute will go through. Please accept our apologies for any confusion caused.

If you require help or advice when making payment or at any point during your order please call our dedicated customer service team on 01772 792600, for more ways top contact us please click here. 

How is my item sent?

Any small, low cost items will be sent to you via Royal Mail first class service. Larger more valuable items will be delivered by our courier DPD. Motorcycles will be delivered by TNT. Delivery of items will normally require a signature. (some items are offered with free postage and the service is used is shown on the advert)

Guidelines as to how your item will be sent are listed below:
Where shipping cost is £2.99 or Under = Royal Mail Standard 1st Class Service
Where shipping cost is £3.00 or over = Royal Mail Recorded 1st
Where shipping cost is £6.99 or over = Courier Service

Please remember when you accept a delivery from the courier, you are signing to say that you have received the goods in a perfect conditions. If you notice any damage on the package or if you think it has been mishandled always sign as “damaged” or if the packaging is in a very bad state please refuse delivery. 

How long will it take to receive my order?

Unless otherwise stated on the item description, we always endeavour to dispatch UK orders the same working day if ordered before 2pm Monday to Friday. However any goods ordered after 2pm on Fridays or over the weekend will not be dispatched until Monday. 

UK Deliveries when postage is over £6.99

Our aim is to provide our customers with the most efficient service possible. For UK deliveries, when you have spent more than £6.99 on postage, we will use a courier service and ensure your order reaches you the next working day, however if for any unforeseen reason if your goods do not reach you by the next working day, we will refund your postage costs in full. In order to take advantage of this offer you must complete your order by 2pm on a working day and it is not applicable if a delivery attempt has been made and you were not in to accept delivery or if you have provided wrong delivery information or alternative instructions for the courier.

UK Deliveries when postage is under £6.99

For smaller items we use Royal Mail, this service is usually used when you postage charge is under £6.99. The delivery times for these parcels are between 2-7days depending on Royal Mail. If you would like to take advantage of our next day courier service please consider upgrading your delivery. For more information please contact us.

Non UK Deliveries when postage is over £6.99

Please allow up to 3 working days for your goods to reach you if you live in a surchargeable area (details below on areas that fall into this category) and the guidelines for European delivery time are below:

What days are regarded as working days?

Working days are classed as Monday to Friday and exclude weekends and all public holidays

Are there any postal surcharges?

Due to increased costs of delivery to some areas the following postal codes are subject to a £5 postage surcharge:  (Courier Only)

Can I select the delivery date?

If for any reason you would like your items to be delivered later than the next working day we will make every effort to help. If you require this service please state your required delivery date in the additional notes section when making payment or alternatively you can call our dedicated customer service team on 01772 792600 who will be happy to arrange this for you. Timed or Saturday deliveries are also available at an extra charge, please call us for details.

How can I track my order?

Once your item is dispatched you will receive an e-mail giving you a link to our courier’s website along with a consignment number that will allow you to track the status of your delivery. If you have provided us with a mobile telephone number you will also receive an SMS text informing you on when your items are likely to be delivered. At present order tracking is only available for items that have been sent to you via our courier service. If you would like information about items sent via Royal Mail please call our customer service team on 01772 792600 or e-mail sales@ukgooddeals.com .  

What happens if I’m out when you deliver?

If you are unable to be home when we deliver the courier will leave a card stating that he has attempted to deliver your consignment while you were out. You can then either collect your items from your local depot, whose address will be on the card, or alternatively you can contact the courier to arrange re-delivery. If you wish you may leave instructions for the delivery driver such as ‘leave with neighbour’ for example, in this case it is at the driver’s discretion whether he leaves the item and you will assume full responsibility for the package.

Will you deliver to an alternative delivery address?

As a security measure to protect our customers and ourselves from fraud we will only dispatch items to the address where your credit/debit card is registered or if paying via PayPal to your PayPal registered address. The only way in which we can deliver to a different address is if payment is received by direct bank transfer or postal order.

Do you deliver overseas?

We deliver to all areas of the UK, Channel Islands, Scottish Highlands and Islands and to the European Union.
At the moment we are unable to send items outside of the European Union.
We deliver to BFPO (British Forces Post Office) addresses in the UK; however please allow an extended delivery time for these orders.
It is our intention to commence worldwide sales in the near future so please keep checking our website for updates.

Can I combine multiple orders into one delivery?

If you wish to buy multiple items please select all items before attempting to make payment, EBay should then automatically combine the postage charges.
If you have made multiple purchases separately and would like to try and combine postage please e-mail us or call us on 01772 792600 and we will try our best to arrange this, however we cannot guarantee that postage can be combined after the payment has been processed.

What if there is a problem with my product?

If you are in any way unsatisfied with the product you have received you may return it to us for a full refund any time up to fourteen days after you have received the goods providing the goods are unused and still have their original packaging.  For more information about returns please see the returns tab.
We do advise that you check your goods thoroughly on receipt of the items as you are signing to say that you received them in good condition.

What happens if I do not receive my goods?

If your items are sent by courier you should have received your goods within two working days. If goods are sent via Royal Mail they should arrive in between 2-14 days. If after these times your goods have not arrived please contact us on 01772 792600.
In the unlikely event that goods are lost in transit, they cannot be classified as missing until after 7 days. However liability for goods lost in transit is borne by ourselves and in this event we will either dispatch replacement items out to you as soon as the original items are confirmed as missing or we will offer you a full refund.

Are products I buy under guarantee?

Yes, all items (excluding bikes) are sold with a 14 day return to base guarantee. This is for manufacturing faults only and does not include damage caused by the user, misuse or wear and tear. This does not exclude your statutory rights.
If you are reporting a fault within the manufacturer’s warranty period then we strongly recommend that you first contact the manufacturer direct to have the fault repaired, this is often the quickest solution as many manufacturers have special service centres or telephone help facilities for your convenience. If you are unable to contact the manufacturer then please call our customer services on 01772 792600.

What if I have bought the wrong size?

If you receive an item from us and you find it does not fit you may return it to us provided that it is unused and still has its original packaging and tags intact, all you will be responsible for is the cost to send the item back to us. We will then offer you a full refund or will exchange the product for a different size. If you require an exchange you will be required to pay for the cost of sending the replacement item out to you.

What if I don’t like the product I have received?

We would always hope that customers will be happy with the products they purchase from us, however if you do receive any item that you are unhappy with you can return it to us within 14 days of delivery for a full refund or exchange, all you will be responsible for is the cost of postage to return the item to us. You do have a legal obligation to take good care of the products while they are in your possession and we can only accept items for return if they are unused and have all original tags and packaging.

What if there is a fault with the product I received?

If you have received an item that is damaged or has a fault in any way please return it to us within 14 days of delivery with all tags and original packaging, including your receipt for return postage. If we agree that there is a fault with the product or damage caused by ourselves we will then offer you a full refund including your postage costs or exchange.
Alternatively we can arrange for our courier to deliver you a replacement product and collect the damaged goods at the same time. If you would prefer to receive this service please call us on 01772 792600.

Where do I return products to?

Please send all returns to:
Returns Department
UK Good Deals Ltd
Unit 5
Deepdale Mill Street
Preston
PR1 5BY

Do I need to include anything?

We would be very grateful if any customers returning items could complete the returns form attached to the bottom of their invoice and include this with their returns. This will help us to process your refund or exchange more efficiently. Failure to include the returns form may cause a slight delay.

What if I want to return a product after 14 days?

We will normally be unable to offer refunds or exchanges on products later than fourteen days after delivery unless it is a manufactures fault that is covered by the manufacturer’s warranty. In this instance please call us on 01772 792600.

How long will it take to receive my refund?

We endeavour to process all refunds as soon as possible and all refunds will be paid within a maximum of thirty days. Refunds can only be processed once any goods have been returned to us. Refund payments will normally be made via the same payment method that you originally made payment with.