If an item is different from my description I will refund in full as soon as the item is back with me, providing buyer has emailed me and the item is back with me within 7 days of buyer receiving it. If an item is lost or damaged (I pack very well to try and avoid this) I will make a claim with Royal Mail. NOTE: Royal Mail DOES NOT REFUND POSTAGE COSTS so I will refund the item cost only. This refund will be given if and when Royal Mail refunds me. |