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UK's Number 1 Online Music Retailer    - Telephone Hotline 0870 754 8118 10am-5pm Monday to Friday

Alternatively you can email us at ebay@themusicking.co.uk 10am-5pm Monday to Friday  (All Enquiries)

You may also talk to us live on MSN via The-Music-King@hotmail.co.uk 10am-5pm Monday to Friday (live chat only, do not email this address, it will not get answered)

Owned and operated by The Music King Ltd - Halesowen B63 3XB

We stock over 3000 musical related products, Were not only an online store but have a Huge 5000 sq ft MEGA STORE located in the Midlands.

Any orders over £30 will be shipped via UKMail which will be insured and will arrive within 1-3 days

ABOUT-US

Here at the The Music King, we have two main aims.  To provide the best possible services at the best prices.

All our items are new, in stock and ready to be shipped.

Thanks For looking, and we hope to do business with you soon.   

Any orders below £30 will be sent via Royal Mail, and should arrive within 4-5 days

1) COURIER DELIVERY:
i) Orders received before 10:00am Monday to Friday are despatched same day, and will arrive between 1-3 days, depending on courier (please make allowances for Bank Holidays, weekends etc)
ii) We are not responsible for and courier delays, especially royal mail. 
ii) We use UKMail and the Royal Mail. If you are not in you will be "carded".  UKMail will Re-deliver the following working day UNLESS you contact them to tell them otherwise. If you are carded twice the goods remain at your local UKMail depot for collection for FIVE DAYS only. After this period the goods are returned to us. Unfortunately then you will be liable for a DOUBLE delivery charge IN ADDITION to what you have already paid.  The Royal Mail will leave you a card if you are not in, and you will have to collect the item yourself from the depot.
2) POSTAL SERVICE DELIVERY - we are not responsible for any postal delays. 99% of the time they get it right however, they do allow themselves 15 days before they declare an item missing even if it's 1st class recorded.  If there is a considerable delay we will do our best to help, but please be aware that it is not our fault for courier delays.
3) PAYMENT must be received within 3 days via Paypal, Cheque or Credit / Debit card over the phone.
4) WARRANTY: New goods are sold with manufacturers ONE YEAR warranty, unless stated otherwise.
5) USED GOODS are sold "AS IS", with no warranty offered or implied, condition as stated.
6) DAMAGES. 'Damaged in transit' goods - to be reported within 24 hours of delivery. No damage claims or returns will be accepted after 24 hours. Goods will be collected by our courier, returned here for inspection then a replacement item will be shipped ASAP, but allow 28 days.
7) RETURNS: Returns policy NEW ITEMS:
We aim to provide the best possible service at the lowest possible prices but we still want you to be happy with your goods. Help us to keep our prices low and provide a fast and efficient service by reading these notes regarding Returns as outlined below:
i) You have the right to return new items within 7 days and unopened. Please notify us in advance in writing for authorisation. It is your responsibility to return the goods to us at your expense. They must be in A1 NEW re-sellable condition and complete with ALL original documentation. Refunds will be excluding delivery charges.. Your credit / debit card / paypal will be credited within 28 days.
ii) Wrong item - If you have received the wrong item please keep hold of the goods and original packaging and contact us. We will arrange for collection at our cost.
iii) Faulty goods - in the event of your item developing a fault please return the goods to us as soon as possible. Please ensure the item is well packed and contact us in advance for returns authorisation. You are advised to use an insured courier for safety and traceability. Goods sent without authorisation will be refused and NOT signed for. Once the goods arrive we will repair or replace at our discretion as soon as possible.
iv) Faulty goods, additional note: Guitars with interpretational / subjective issues like action, tone, grain of wood, colour etc are not faults as such and therefore excluded from our Faulty Goods policy and will not be exchanged, fixed or replaced
iv) used items - NO RETURNS available on used items unless specified otherwise in the Item Description.
8) THE MUSIC KING is a legitimate, honest and hard working business established in 2006. We'll do our best to try and resolve any problems as quickly and as fairly as possible as long as you behave in the same honest and reasonable way

Thanks for looking, have a great day