Faulty or damaged item

You may return any item that was faulty or damaged when received for a full refund. We will refund your card once we have received and processed the item. In these cases we will also refund the return postage.

1. Returns authorisation
Before returning any item please follow our returns authorisation procedure. We will email you a returns authorisation number along with details on how and where to send your return. Please note that we reserve the right to refuse any return which does not include a returns authorisation number. All returns must be sent to the following address: 

Gamextc Returns, 43 The Pastures, Hatfield, AL10 8PB

2. Packing the item
Wrap the item securely and include the invoice along with your returns authorisation email. Usually the packaging in which the item was sent can be used for its return.

3. Replacement or refund
We will ask you if you would like us to replace the item (provided it is still available) or refund your card.

Duplicate or incorrect item 

You may return any duplicate or incorrect item sent to you as a result of our error for a full refund. We will refund your card once we have received and processed the item. In these cases we will also refund the return postage.

Unwanted item

You may return any unopened item within 7 days of receiving it, for a full refund. We will refund your card once we have received and processed the item

We will only refund postage if the return is a result of our error. 
We cannot refund or exchange an opened item unless it is faulty, or if the item was sent to you through our error.