7 Days of receipt

Returns
Should you have a need to return goods, please e-mail me, Michaela Robb, on  medwaypharmacy@hotmail.com,  or you can contact me by telephone on 020-8997-5257,  between the hours of 10am-1am and 3pm-5pm, I will be pleased to assist you. I will give you an authorization code via an e-mail reply or telephone.  

When returning goods the customer will carry the cost of returning goods. 

To return products, please: 

1.Contact me, Michaela Robb via e-mail or Telephone. So that I can give you an authorization code.
  
2. Carefully pack the items in protective bubble wrap, or similarly suitable packaging. Please do not use the product box as outer packaging and note that we will deduct the cost of any returned items damaged from any amount refunded to you. Please include the goods return authorisation code with your order number, name, date of order and address details.

3. Send it back to:

Medway Pharmacy 
18 Medway Parade
Medway Village 
Greenford 
UB6 8HR

Please note that, once opened and or used, products cannot be returned to us unless the product is faulty or broken. 

I would be grateful if you could supply details of your item number, name, date of order and goods return authorisation code (provided by me when you email or call). If the item is returned without a goods return authorisation code we will be unable to offer a refund or exchange. You will also be liable for the cost of re-delivery.

NON-RETURNABLE PRODUCTS

Unfortunately we cannot accept or refund any medicinal products.