New Vintage French 3 Way Chandelier Ceiling Light 80732

New Vintage French 3 Way Chandelier Ceiling Light 80732

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• About Us
• Payment
• Postage
• Returns Policy
• Terms of Sale

About Us

Welcome to Directsalesmeuk!
We are a long established ‘bricks and mortar’ business who have supplied the largest UK retailers with lighting, beds and curtain poles for more than 30 years. We now have a dedicated ebay team who will ensure that your purchasing experience is smooth and professional from first enquiry to after sales service. 
We sell quality products at value for money prices. We always strive to offer a varied range of lighting and beds to suit all tastes. 
Our Detailed ebay Trading Policies
Products and Listings
All listings will describe the product accurately. 
All items will be in stock at the time of listing – we do not list items we do not have yet! 
All products will conform to relevant UK and European safety standards. 
Questions
We will respond to all questions received during the life of a listing. 
Communication
We will send emails to tell you when you have won an auction, paid for your purchase and when we have shipped your order. 
Payment
We only accept ebay payments via Paypal;
· This allows you to pay using a debit or credit card or by transfer from your bank account using echeque.
· This ensures rapid processing of your order in our warehouse, with reduced errors in picking and shipping your items.
· Supports a visible, safe financial transaction with payment protection for both buyer and seller.
Shipping
We only use reliable, traceable and fast delivery services. We despatch products within 1 working day of payment using a 48 hour delivery service. We then only use couriers who can offer a 48 hour delivery service that is web – traceable and insured. It is not possible to collect from our warehouse facility. 
Undelivered Items
If an item has not arrived with 1 week of being despatched by us, please contact us. Where an item has been lost by our couriers we will either send a replacement product or refund your payment if we have no more stock of the same item. 
Returns
If an item arrives damaged or incomplete in any way, please let us know so that we can help. We often have spare parts available that might avoid the need to return the item. 
If you would like to return the item for any other reason, please contact us within 7 days. Returns that are not damaged or defective must be returned at the buyers’ expense. A refund will be made to your Paypal account as soon as we have received the item back. 
For all these policies and our FAQ please see our Customer Service Help Page

• About Us
• Payment
• Postage
• Returns Policy
• Terms of Sale

Payment

We ONLY accept Paypal payments. Please ensure when you are bidding on an item or purchasing an item on a BIN that this is the only method of payment that we accept and that you have a Paypal account set up. Please allow extra time for payment clearing if you are paying by e-cheque as e-cheques can take up to 10 working days to clear.
To set up a Paypal account, please see the links on eBay. Setting up an account is free, easy and will give you peace of mind when carrying out transaction on eBay and other e-commerce sites. 
Sorry but we DO NOT accept personal cheques, postal orders or bank transfers. 

• About Us
• Payment
• Postage
• Returns Policy
• Terms of Sale

Postage

We only delivery to the UK. We do not post our items to European Union or USA. 
Parcel Force 48 (£4.90 per item unless on combined postage discount)
- includes mainland England, Scotland, Wales, Northern Ireland, Isle of Wright, Shetland and Isle of Man. 
It does not include - Jersey, Guernsey, Southern Ireland, Scottish Highlands on postcodes IV and KW. These postage costs are International 48 and cost £12.00 per item. 
Other Courier (TNT 24 hour service)
- includes mainland England, mainland Scotland up to postcode FK and Wales. 
- Does not include Northern Ireland or Southern Ireland, Scottish Highland under postcodes AB, KW, IV, PH, DD, KY & PA. Isle of Wright, Shetland, Isle of Man, Jersey & Guernsey. These postage costs are international and will typically cost £110 for delivery of our Arco Curva Lamp. Please ask us for a quotation on postage prices. We charge a postage fee that only covers our costs of materials and labour. 
We take great care packaging every item to ensure safe delivery to you. Our items are dispatched brand new boxed and in perfect condition. NOTE - If your item is received damaged or the packaging ripped; please sign for it as DAMAGED. Then please take photos of the damage done. It helps us improve the courier service to you. Once your order has been processed and we have received cleared payment, your item will be dispatched within 24 hours of payment clearing. None of our couriers can state a date or time for delivery.
Delivery period
The two couriers that we use are Parcel Force and TNT. You will receive an email once the item has been dispatched along with the tracking information of your parcel. You will also receive a link to the relevant website to be able to track your parcel with ease. 
If your item is going via Parcel Force we use a 48 hours delivery service. 
For items that are being delivered by 'other courier' will be delivered by TNT, we use a 24 hour delivery service with this courier. Please allow extra time if you are paying by e-cheque as e-cheques can take up to 10 working days to clear. 
Delivery will be between 9am and 6pm Monday to Friday. If you require a specific delivery period i.e. before 9am, before 10.30am or before 12 noon – these services are EXTRA and at an additional cost. Please ask for a quote before you pay. 
Saturday Deliveries
There is an extra charge for Saturday’s deliveries. The last day for payment on Saturday deliveries are Thursdays.
Other courier postage (TNT) costs on a Saturday are an £16 additional postage charge.
Unfortunately Parcel Force does not offer this service. If you do want an item urgently delivered via Parcel Force then we can do a before 9am and before 12noon delivery. These services are extra to our normal delivery charges and prices will be quoted on an individual basis, charges are subject to the items being delivered. If you want an item delivered urgently please let us know BEFORE you pay for the item. 
Other Courier/TNT Delivery
Please provide us with a daytime contact telephone number in case the courier can not locate your address. Please enter this in the notes section of PayPal, which can be found in the payment sector at the bottom of the page. Unfortunately couriers cannot state a date or time for delivery.

• About Us
• Payment
• Postage
• Returns Policy
• Terms of Sale

Returns Policy

Do you accept returns?
We do accept returns with 7 working days of you receiving the item. You will need to contact us first before you return the item to us and please note our returns policy below. On any email correspondence regarding the return of the item(s) please state: 
1. Your name, 
2. Your eBay ID, 
3. When you purchased the item,
4. The problem with the item, 
5. Whether you would prefer a refund or replacement. 
Once your have cancelled your order, your item should be:
1. Returned to the address given in our correspondence to you, 
2. In the products’ original condition, 
3. Return the item within 14 working days of receipt, 
4. Have all correspondence attached to the outside of the box. 
The item is your responsibility until it reaches us. For your own protection, we recommend that you send the item(s) back using a delivery service that we recommend in our correspondence. Our policy conforms to the UK’s Consumer Protection (Distance Selling) Regulations 2000. 
Returns Policy
• If an item arrives damaged or incomplete in any way, please let us know so that we can help. We often have spare parts available that might avoid the need to return the item. 
• If you would like to return the item for any other reason, please contact us within 7 working days. Returns that are not damaged or defective must be returned, the buyer to pay postage cost. We will refund the value of the item once we have received the item back into our warehouse. 
• All returns damaged or not must be labelled for Customer Service and have an attached email on the outside of the box, letting us know who has returned the item to us and any correspondence you have sent us. The correspondence should clearly state 
1. Your name, 
2. Your eBay ID, 
3. When you purchased the item,
4. The problem with the item, 
5. Whether you would prefer a refund or replacement. We will replace the item or refund your Paypal account as soon as we possibly can.
• Without any emails/ correspondence attached, refunds will be delayed. 
Have you received my returned item?
We send you an email once we have received your returned item. Once we have received your item then we shall process your return only through Paypal. If you have not received an email from us confirming your return nor a refund, please check with your courier that the item has been delivered. If you still haven’t received anything within 3 working days and the item had been delivered by the courier, please contact us, attaching the correspondence regarding the returned item. We shall treat your email with urgency. 
The item is your responsibility until it reaches us. For your own protection, we recommend that you send the item(s) back using a delivery service that we recommend in our correspondence. Our policy conforms to the UK’s Consumer Protection (Distance Selling) Regulations 2000.

• About Us
• Payment
• Postage
• Returns Policy
• Terms of Sale

Terms of Sale

All information on goods are correct at time of initial listing. As we continually try to improve the quality of our listings we will amend information to reflect these improvements. All items are covered by a 12 month guarantee. 
Please read our customer service help page for more information on our policies, by purchasing or bidding on our items you will be automatically agreeing to all our policies and terms of sale. Our policy conforms to the UK’s Consumer Protection (Distance Selling) Regulations 2000.
Customers should satisfy themselves that any item choice made is suitable for their intended purpose. We recommend that before you purchase any item, please check all dimensions, bulb type and lamp wattages are suitable for use in your home. We pride ourselves on our customer service. In the rare event that you have a problem with your item please contact us and we'll be happy to help.