| Payment. |
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Payment must be received within 7 days of auction close. If you are unable to pay in this |
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time frame please contact us. Unpaid items will be forfeited after 7 days and a Non-Payer |
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report will be filed with eBay to recover the closing fees of the auction. |
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We accept the following methods of payment: |
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Paypal. |
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Credit Cards. |
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Postal Order / Bankers Draft. |
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Personal cheques. |
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Cash on collection. |
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If you wish to add additional transit insurance to cover your item for damage/loss whilst being |
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delivered, please contact us and we will send you an ebay invoice with the insurance added. |
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(additional insurance will cost no more than £3). |
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| Delivery. |
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We aim to dispatch you items within 48hrs after confirmation of payment, and delivery is |
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normally next working day to most UK addresses unless otherwise stated, but you should |
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allow up to 10 days for delivery. |
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Goods that are signed for on receipt. |
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Please sign for your goods as damaged otherwise we are unable to claim on insurance with |
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our couriers. If goods are faulty please report this within 48hrs of receipt and return the |
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goods within 7 days for a full refund/replacement. |
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Loss/Damages. |
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Unfortunately we cannot be held responsible for items lost or damaged in the post. |
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In the UK a package is not declared lost until after 15 working days from date of postage. |
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Royal Mail only refund up to £36 for 1st class standard post. Courier Insurance is only up to |
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£100 as standard.
We Therefore only refund up to these amounts for lost/damaged in post items unless addtional insurance has been purchased. |
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**FOR ANY ITEMS UNDER £36 WE SUGGEST THAT YOU SELECT RECORDED DELIVERY. FOR MORE EXPENSIVE ITEMS WE SUGGEST THAT YOU SELECT EITHER COURIER/ SPECIAL DELIVERY OR ASK FOR AN EBAY INVOICE FROM US WITH THE APPROPIRATE INSURANCE ADDED TO GUARANTEE FOR ANY LOSS OR DAMAGE IN TRANSIT, AS WE ONLY REFUND UPTO THE VALUE OF THE AMOUNT INSURED.** |
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| Returns. |
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We offer a 14 day refund for any product that you are not happy with. If you wish to return |
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items you have bought please contact us informing us of your intensions and the reason for |
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the return. |
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When returning goods. |
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· Items must be complete, unused and in the same condition as purchased with all |
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packaging intact. |
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· The cost of postage and packaging are at the expense of you the buyer. |
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· Returned items must be sent by insured courier/post. Please ensure you retain proof of |
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postage and adequate insurance for the goods in transit. |
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· We will not be able to refund or exchange the item until we have received the parcel |
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back and our Returns Department has inspected it. |
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· Where items have been returned for exchange an additional postage fee will be charged. |
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Faulty or Incorrect goods. |
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We hope you receive all our goods in perfect condition. If you should receive the wrong item |
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or the item is faulty, please notify us via email or ebay and we will try to resolve the problem |
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straight away. |
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· If a product is faulty please notify us within 7 days from delivery. We may request the |
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item to be sent back to us for inspection and we will reimburse any postage costs incurred. |
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· If you receive the wrong goods please notify us within 7 days from delivery, so we can |
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arrange the return of the incorrect item. We will dispatch the correct goods asap. |
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We will not be able to confirm your refund until the item has been fully inspected by our |
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Returns Department. |
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