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• About Us
• Payment
• Shipping
• Terms / Warranty
• Exchange Returns

About Us

We're a genuine UK based company offering quality items at prices far cheaper than the high street. Every item is carefully packaged using the latest technology to ensure safe shipment to you.


The vast majority of our stock is surplus stock sourced from major mail order outlets and through an international network of manufacturers, importers and distributors, which is how we can bring it to you at a fraction of its original selling price.


In addition to the above Wizard Price can offer A1 graded stock as new fully guaranteed to you the customer at massive savings on the recommended RRP.  We believe that this combines with our buying power, superb customer service and rapidly growing positive feedback will make WizardPrice the best eBay business in the market place today


EMAIL


We are an internet only company and the best way you can reach us is by email via the Ebay site, not through an external email address as this may not be answered. We are based in a very busy warehouse within which we are dispatching customer items and serving customers who want to collect. Please bear this in mind and if you need to contact us, please drop us an email via Ebay and we will get back to you as soon as we can”


Please allow at least a 48hr period for a reply.


Automated eMails


Please do not reply to payment reminders, Paypal or any other automated emails which are generated by Ebay automatically when you win or pay for an item. If you respond to these, your email is sent to our Paypal account which is not used for emails. We use this account for payments only. If you have a query please click on “Contact Seller” or “Ask seller a Question”. This ensures your email comes through to our Ebay account




Address:
Wizard Price (Unit H9)
Higher Swan Lane
Bolton
Lancashire
BL3 3BJ

eMail enquires must be made via the eBay messaging system
 

Any emails sent any other way may not get answered. 


Directions
 

For Directions please click this link and use the postcode Bl3 3BJ www.multimap.co.uk



Please refer to map 
 Enjoy your visit 

• About Us
• Payment
• Shipping
• Terms / Warranty
• Exchange Returns

Payment

 Payment Information. 



Preferred method of payment is Credit or Debit Card, no details are kept on file and the card is processed via a secure card system

We accept payment by: -
Credit or Debit Card
Paypal
Postal Orders
Bank Transfer


All Auction and "Buy It Now" prices include VAT


Follow the simple instructions and we will process your order.


If for any reason you do not complete checkout we will not get your order. This means that your item will take considerably longer to arrive.



We require payment within 24 hours.


We do not accept cheques 

• About Us
• Payment
• Shipping
• Terms / Warranty
• Exchange Returns

Shipping

Shipping
 

We aim to dispatch goods on the day of payment up to 11 a.m Monday to Friday. If payment is received after 11 a.m the item will be dispatched the following day. 


Payments made Friday after 11 a.m and over the weekend will be dispatched the following Monday. 


We use Global Freight Solutions on a 24hr as standard delivery.


We only deliver to UK post codes 


If delivery is sent via GFS, please note you will recieve an automated email with your tracking number, once your item has been despatched you will recieve an email stated the data od despatch.  Any further enquiries must be made through the eBay messaging system to avoid confusion. 


If your item is over 30 kg the delivery will be made by our two man delivery service, who will install the item to any room on the ground floor of your house.  If you have any further querries with regard to the delivery please contact us via the eBay messaging center. 


If payment is made any other way the customer will have to contact us for the tracking number. This can be done via Phone or email. 


All emails should be sent Via the Ebay site.



Collection 


All collections are subject to the amount stated in the listing under "Collection In Person". If collection is required make sure it has been selected once the item has been won. 


Collections can be made throughout the week, however we would ask you to arrange a convenient time via email so your item will be picked, packed and ready for despatch, which will mean you will not be kept waiting.  We are closed over the weekend.  Once again please direct any querries throug the eBay Messages system.


We are also closed all Bank holidays If you have won multiple items and wish to collect all at once please let us know prior to collecting. 


 Please remember that of selected a collection fee is charged by the warehouse.  This fee is clearly identified in the postage within eBay.






Please note the following postcodes have extra surcharges and a slightly longer delivery time.


Postal Surcharges


Please Note Below Charges are Additional Charges ontop of Standard Charge within Listing.


Scottish Highlands & Islands £14.50 (48/72hrs)


Northern Ireland - £12.00


Saturday Delivery - £20.00

• About Us
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Terms / Warranty

Boxed / Graded 

All the items we sell, unless otherwise stated, are sold on the understanding that they have been ex showroom, reconditioned, display model, an unwanted gift or similar. 
In most cases these items will have been back to the manufacturer where they have been fully re-tested and packaged with all accessories.
These items are in full working order, however to avoid misrepresenting this product in any way it is best to be prepared to accept cosmetic blemishes. Some items sold are new, these will be clearly marked as new on the listing itself.

In most cases these new products are end of line, excess stock or similar


Guarantees 

Our company warrantees and represents that the goods are as they are described in the above listing. We specifically disclaim any implied warranties of title, merchantability, fitness for a particular purpose and non-infringement

Liability 

We believe the information on this page to be accurate; such information is subject to change without notice. We are not responsible for any inadvertent errors. No warranty or representation (express or implied) concerning the accuracy of the information provided is given and customers should satisfy themselves that any product choice made is suitable for their intended purpose or use.

Feedback 

It is very important to us that our customers are happy with their purchase; once we know the buyer is happy and we receive positive feedback from the buyer, we will immediately leave our corresponding feedback.

We pride ourselves on our customer service and have several awards to show our devotion to this area. In the rare event that you have a problem with your item please call or email us first before leaving negative feedback, so we can aim to resolve any issue that you may have.

Please note that for the first 7 days WizardPrice will arrange a pickup of any faulty items free of charge, after this period it will be the responsibility of the customer to return goods to WizardPrice in the original or adequate packaging.  Your faulty item will then be tested, repaired or replaced and returned to you as fast as possible to avoid any further inconvenience.

• About Us
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• Terms / Warranty
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Exchange Returns

Due to the fact that these products are not sold as new they do not carry a manufacturers warranty.


Every item we sell we cover with our own 30 day warranty. If you find any fault within this 30 day period it must be reported immediately and returned to us in its original packaging. 


Customers should enclose their details and a brief outline of the fault. Once received an exchange or refund will be given depending on what has been requested.


In most cases our new items will carry the same warranty, this is due to the fact that they are often end of line or excess stock and are sold to us under a no returns
basis.


If however there is any manufacturers warranty on any of our items it will be clearly stated in the listing. It is advised that items being returned to us are sent via recorded delivery.


If an item is lost in the post with no proof of postage we will no accept responsibility.


Please note if your item is faulty within the first seven days of delivery and the fault cannot be resolved via email, we will arrange for a collection to be made at your current address.


It is very important that your item is sent back with your eBay ID, Transaction Number and a brief description of the fault issue.  Items cannot be accepted back into the warehouse unless packaged in the original packaging so please ensure you keep any packaging for the warranty period safe.


Items being returned should be sent to our normal address:


Wizard Price 
Maple Business Park 
1 Bennett Street 
Ardwick
Manchester 
M12 5AQ