Customer Service: If unhappy with any of our products or aspect of our service please let us know quickly so that we can resolve the problem. Don't Get Mad Get in touch! Please contact Tom and the team via ebay messages preferably or Tel: 0871 871 0300. We are a business. Our Office is open between 0900 and 1700 Mon-Fri Excl Bank Holidays. Limited Cover weekends but dealt with promptly on Monday.

Payment. Via our secure checkout.  We take Paypal (Preferred), MasterCard, Visa, Switch, Solo, Maestro, Amex, Cheques and Postal Orders. Overseas Customers. Please ensure all payments are in GBP (Sterling). US & Canadian Customers, although a rare occurrence you may be liable to customs duty on your purchase as the importer. We allow 7 days for payment before sending a reminder, if no payment is made after 14 days we will cancel the sale and raise a dispute to recover our fees, which may lead to an unpaid item strike. We understand if there are genuine reasons for Non-Payment are prepared to be reasonably flexible. Cheques, Postal Orders. Payable to Dash Direct Ltd , Dash Direct Ltd Dash Direct, Richmond Place, Lee Mill, Devon, PL21 9RL United Kingdom. (Retain Counterfoils).

Combined Payments / Shipping Discounts. If bidding for more than 1 item or using Buy It Now for more than 1 item please wait until all items have finished auction before completing our checkout. All items will be merged together in our checkout to enable a single payment to be made with a 33% shipping discount applied to additional items in the same order (On least expensive shipping cost items in the order). A 7 day limit applies between the first and last items finishing in auction for consolidation, thereafter payment must be made immediately to comply with our 7 day payment policy (Above).

Returns / Refunds. Please contact us before returning an item, via ebay message or Phone 0871 871 0030 (Office hours). If there has been an error on our part or the item is defective, we will try to replace it, if not possible then we will refund in full. If you are wish to return your purchase up to 14 days after delivery and there has been no error on our part, return will be at customers expense and we will refund the purchase price of the item only. Items returned must be in the original packaging and in saleable condition. Items are checked thoroughly on return and any items not fulfilling the return conditions will NOT be refunded and any threats or coercion will be strongly resisted. (Again the actions of a few have caused us to take a firmer stance in our policies than we would otherwise wish). Friendly eBay Dispute Action may be required to recover our fees.

Shipping / Delivery. Normally dispatched same or next working day as payment clears. UK items Seller Standard is 2nd Class mail (3-4 working days).  Europe & USA / Canada is via airmail so please allow 7 to 10 working days. Please read listing and advice in emails carefully. Collection we can accommodate collection in person by prior arrangement only. Next Day Delivery. Order and payment must be completed by 1030 at the latest on the day prior to required delivery date (Saturday delivery NOT guaranteed by Royal mail). Due to volume of sales it is impossible to negotiate individually, so please do not haggle about postage after bidding.

Non Delivery in the rare event of an item being lost in the post, please note that unless you have paid for an expedited delivery option i.e Next Day (Recorded is NOT expedited) then in line with Royal Mail guidelines we do not consider an item lost for 15 Working days, therefore will be unable to refund or replace items until 15 working days from date of dispatch has elapsed.

Feedback. Our System will return good feedback automatically. Due to high sales hence busy staff it is difficult to respond individually, but we do read and really appreciate the comments. If you have a problem then we can resolve it...Please get in touch before leaving non-positive feedback

Bid Cancellation. If you have made a mistake and bid incorrectly, please use the cancel bid option in the listing. Please message us to let us know, it is easier for you to cancel than for  us sort out later. Please remember retractions show on your record and are looked at by ebay. More Bid retraction Info.

Nice people. We are a hardworking small team of people with a genuine commitment to ebay and the ebay community. We endeavour to answer all queries and be as helpful as possible, if you have contacted us and not received a reply it will be due to an oversight or missing email so please try again. Nasty People.  There are a few within ebay who don't share the values of the majority, regrettably our policies have to be robust enough to ensure we can deal with these people effectively within the constraints of the ebay system. i.e. We will not give in to silly demands, threats and coercion just for an easy life.

Finally. Thank you for taking the time to read these policy notes, if there is something you wish to clarify please contact us as above. These policies are subject to change in the light of experience, ebay rule changes and customer comments. Regards Tom and the team.