14 Days of receipt

RETURNS POLICY (FOR TELEPHONE AND INTERNET ORDERS ONLY) If you are not completely satisfied with your purchase, you can return it AT YOUR OWN COST (unless the item is defective or not as described, in which case we will refund the return carriage costs. It must be in its original packaging and in its original condition). You MUST return it within 7 DAYS OF RECEIPT, we will exchange it or replace it with an item of similar value or give you a full refund. This refund will be completed within 30 days of receipt of the goods. Before goods are returned for replacement, an authorisation number MUST be obtained from the office and documentation enclosed with the goods stating: a. The Name Of The Sender. b. *The Reasons For The Return.(*This information is OPTIONAL but helps us in monitoring product quality) c. The Return Authorisation Number. Failure to include the above documentation will delay processing of returns. It is advisable to obtain a proof of posting for your own cover should goods fail to reach Neville Brothers, 74 Babington Lane, Derby. DE1 1SX. These Terms & Conditions of sale do not affect your statutory rights as a consumer.