5.0 Returns
5.1 Any faults that occur within the first 10 days after the goods arrive must be reported to T Link within this time frame to be eligible for refund/replacement . Goods with faults reported outside the first 10 days after the goods arrive should be sent to the manufacturer for repair. Please note that packaging must be in pristine condition to be eligible for a refund, and all goods will be tested if reported faulty upon their return either by T Link technical staff or the manufacturer where appropriate.
5.2 If the goods are not faulty you have 10 days from the day after the goods arrive to cancel the order and return the goods for a refund . A refund will be provided within 30 days. Please note that packaging must be in pristine condition or T Link will charge the customer a fee to compensate T Link for the written down value of the stock. Return shipping is at the customer’s expense.
5.3 If any goods are returned in an incomplete manner, T Link at it's discretion can either reject the returned item as incomplete and return the goods at the customers expense, or T Link can charge the customer a sum equivalent to the replacement cost of the missing item - this can include small items such as manuals, cables, batteries, styli, etc. If we cannot replace the missing items (e.g. replacement hard copy manuals are very difficult to replace) then T Link will charge the customer a fee to compensate T Link for the written down value of the incomplete stock.
5.4 Please note that software of any description is exempt from the Distance Selling Act, so before you open, use or register the software element of your ordered product(s), please check where it is possible to do so, that goods function correctly. Where it is not possible to ascertain the functionality of the goods without loading the software, please check with T Link to see if the software is available in a downloadable format. If any returned goods are not faulty, and the goods contain software that has been opened, used or registered, a 25% fee will apply to compensate us for the loss of software element of the goods in question | 
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