Frequently asked Questions and
Conditions of Sale

About Us

• All Deliveries paid for by Credit Card are delivered to the registered cardholders address - NO EXCEPTIONS
• We have been supplying the Trade and General Public for Over 10 Years from our Premises in Southport. We have a Large Retail shop as well as an 88,000 square ft warehouse.

Delivery Information

• All Deliveries will be done between Monday to Friday between 7am and 9pm. This will usually be carried out within 5 working days of cleared payment. We will do our best to accomodate specific delivery requirements but cannot guarantee any time or date.
• All of our items are delivered by our own team of experienced delivery drivers. All our vehicles are equipped with tail lifts and specialist moving equipment.
• Please Note: All of our deliveries are carried out by one man. If you have limited access, narrow passageways etc or require delivery to anywhere other than the front of the property, we ask that there is someone there to help the driver.
• When payment has been made, our shipping department will contact the winning bidder to offer a delivery slot of around 3 hours on a given date. It may take 3/4 working days for you to receive this call. Don't worry, you will get it. If the delivery time that your are offered is not acceptable, we will move your delivery to the next available delivery date. Please be aware, that if you cannot take delivery on the first offered slot, it may take up to another 7 working days to fit you onto another route.
• Delivery Restrictions: No deliveries outside UK mainland. No deliveries to any area in ireland.  Certain parts of scotland may incur a delivery surcharge (ie aberdeen, inverness etc etc) Please check before purchasing if not sure.

Collections

• Collections must be booked 24 hours in advance a telephone number will be supplied upon purchase.
• Collection times are between the hours of 9:30 to 4:30 Monday to Friday.
• All products are to be checked upon collection to ensure complete customer satisfaction
• The Warehouse is situated in Churchtown, Southport. Postcode PR9 9YF.

Returns Policy and Warranty Information

• All of our appliances (unless otherwise stated) come with a 12 month manufacturers warranty.
• Upon delivery you will be requested to inspect the item and sign for it, if the item is damaged or not as described in the listing or there is any discrepancy the item is to be rejected and so returned to us. 
• If an item is rejected the item will be returned to us and we will refund the price paid for the item, or exchange it accordingly where stock is available. If you reject the item or the item has to collected because you have changed your mind then we will not refund any carriage costs this includes delivery to you. You will also be charged an additional carriage charge for collection. 
• Once you have taken delivery of the item and signed the delivery note all responsibility for any damage found after delivery will be the responsibility of the customer
• The company bears no liability nor responsibility for plumbing and installations

Payment

• Credit/Debit Card over the phone. - The phone number to call will be emailed to the winning bidder. (This is our preferred method of payment, and how we take 95% of our payments) If there is no-one to take the call, please keep trying, as we do get busy spells.
• Please note security checks are made on all payments and deliveries are sent only to registered cardholders address.
• Paypal, Personal Cheque, Postal orders and Bankers Drafts. - The address to send these to will be included in an email to the winning bidder.
• Direct Money Transfer – Again, account details will be supplied on request.

Questions

• Please feel free to ask us any questions via the "contact seller" link. If there is anything we have missed from the item description, we will try our best to answer. We are available for Questions etc and Payments Monday to Friday between 9AM and 5PM. Questions are usually answered over the weekends.

Feedback

• We are happy to leave feedback, however we use Ebays’ automated system that leaves you feedback once you leave it for us.  Please Note whatever feedback you leave for us we will reply in the same way. If you are not happy with your item or there is a problem, please contact us before posting negative or neutral feedback and we will try to remedy any issues.

What does Graded Mean?

• Graded generally means one or more of a few things, normally one of these: Was part of an order that was rejected or sent back when brand new. Slight cosmetic imperfections. Box damage, not in original packaging etc.  The graded items we sell all have a minimum of 12 Months warranty, normally manufacturers, UNLESS otherwise stated in the Listing. 
• Due to the way items are packaged and stored in our warehouse we are unable to remove the protective packaging around the item until the time of despatch. If any serious (front or top damage) problems are found the customer will be contacted immediately before dispatch.

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