UK Bidders:

I can accept the following payment methods:

• Paypal
• Personal Cheque
• Postal Orders
• Bank Transfer
• Cash on Collection

Overseas Bidders:

I can only accept the following:

• Paypal
• IBAN/Bic Bank Transfers from EU only

UK Bidders:

The P&P quoted does include a small amount for packaging but I do try to keep costs as low as possible! I always obtain a certificate of posting which covers up to £30.00 in the event of loss. If the items sells for more than this I would be happy to quote for special delivery or standard parcel with insurance, please just ask at the end of the auction! Although I cannot be held responsible if an item should go missing in the post I will do everything I can to try and help and will either let you have the proof of posting/tracking details to make a claim from Royal Mail or submit the claim on your behalf.

Overseas Bidders:

P&P quoted above is for shipping to UK addresses only. As a rough quide international shipping for light items (weighing 1kg or less when packaged) is approx double the UK rate for airmail and roughly the same as UK for surface mail. There are exceptions to this especially for heavy items where shipping can get VERY expensive - please do not hesitate to ask for a quote! Again although I cannot be held responsible if an item should go missing in the post I will do everything I can to try and help and will either let you have the proof of posting/tracking details to make a claim from Royal Mail or submit the claim on your behalf.

Insurance for Paypal Payments:

Important - please note. As part of the Buyer Protection Programme for Paypal they insist that all items are sent by a trackable method. Therefore if you are paying for this auction by Paypal your item must be sent signed for. This costs an extra 70p on top of the UK P&P for UK buyers and an extra £4.00 on top of the P&P for international buyers. I am happy to waive this for items costing under £30 but over and above this I'm afraid we must adhere to the Paypal policies and send with tracking.

We try to provide as much information as we can about every item that we list, along with detailed and close up photos. We are not experts in any way and can only describe items as we see them. Please make sure to check if you have any specific questions or requirements.

Untested Items

Sometimes we may have to list an item as untested if we have no way of checking it. Untested items are sold as seen and we cannot refund if the item does not work.

Clothing

We sell BNWT clothing. If you purchase one of these items and find it doesn't fit then you are more than welcome to return for a refund but I'm afraid we could not refund any of the postage costs! This does not affect our general refunds policy for misdescribed items etc as detailed below.

Refunds

We will gladly refund in full including all postage costs if we misdescribe an item - we do try our very best but are only human and mistakes can be made. We cannot refund simply for a change of mind. We pack very carefully but I'm afraid cannot be held responsible for damage by the postal service - if you have any worries at all then you are always more than welcome to collect your item. We will of course assist you in any way in making a claim to Royal Mail for damage. Insurance can be taken out to safeguard against damage but china or glass items being sent overseas cannot be insured against damage so please bear this in mind when bidding especially as can be in the post for a very long time in some cases.

We have a small shop in Tarvin, just outside Chester. You are more than welcome to collect any of the items we have listed to save on the P&P and our opening hours are:

• Monday - Closed
• Tuesday - 10 - 5
• Wednesday 10 - 5
• Thursday 1 - 5
• Friday 10 - 5
• Saturday 10 - 1
• Sunday - Closed

We cannot accept collections outside these hours unless by prior arrangement.