Currently AlternativeDVD processes and ships items Monday-Friday. Orders placed on Saturday or Sunday will be processed during normal business hours only (9:30am - 5:00pm, Mon – Fri) and/or shipped the following business day. We will not be processing or shipping orders during national holidays.
To ship to US we use several carriers like USPS, FEDEX and DHL and the shipping rates and delivery times are calculated automatically by our system before to proceed for final checkout.
- Shipping method "Other" specified at the bottom of the auction stands for FEDEX Express 2DAY
For orders paid with Paypal the shipping address must be confirmed and verified by Paypal seller protection policy. We might ask for further information in order to ship to unconfirmed addresses.
Same rules as US apply to international addresses, but delivery time is subject to customs delays. International buyers are responsible to pay eventual customs, fee, taxes, import duties or any other applicable charges. We have no jurisdiction over these charges and cannot determine what they may be. Customs policies vary widely from country to country; please contact your local customs office for further information.
A street address is required for all international shipments. AlternativeDVD reserves the right to refuse orders shipping to certain countries or regions worldwide.
Packages sent to USA address are not insured, buyers have the option to purchase insurance at a flat rate of $0.45. Insurance will cover loss, damage of the package during transportation. Packages shipped with FEDEX are already insured up to $100.
Packages sent to international addresses are already insured up to $250 against loss and damage during transit. However, buyers are required to wait up to 45 days after package was shipped. We won’t be able to file a claim before that deadline. Buyer is responsible to collaborate with us and insurance company on providing further information that might be required to process the claim.
International buyers please read this before to bid:
- Due to Ebay interface limitation we cannot offer a specific shipping rate for every country we ship to.
We ship Using USPS Priority International to the following countries:AT,AU,BE,CA,CH,CL,CL,CY,DE,DK,FR,GB,GR,HK,IE,JP,LU,NZ,PL,PT,SE,SG,TR,VI,MT.
The limit is generally 3-4 games by package while the limit on accessories and Limited Edition games is 1-2.
In addition USPS International Express Mail (EMS) is offered for the following countries:AT,AU,BE,CA,CH,CL,CL,CY,DE,DK,FR,GB,GR,HK,IE,JP,LU,NZ,PL,PT,SE,SG,TR,VI,AR,BB,BG,BR,CN,CZ,DO,ES,HN,IL,HR,
IT,KW,MT,MX,PA,RO,LT,TH,ZA.
The limit is generally 3-4 games by package while the limit on accessories and Limited Edition games is 1-2.
If you're willing to purchase quantities please contact us before to place a bid so we can give a more accurate shipping quote.
- Canada Buyers receive a $2 discount on Priority International Shipping.
Additional Shipping Policy Info:
- AlternativeDVD does not take responsibility for unclaimed international packages. International packages are subject to customs inspections and delays (Some fees may apply). Packages may take up to 3 weeks. Delivery time to international countries outside of the United States is subject to change depending on each country. The main reason why packages are either delayed or lost is because of certain Customs Policy Restrictions.
- Local Pick-up service available. Please e-mail us for details. Some Handling fees will apply.
- For USA orders greater then $250 we will require and an adult signature to claim the package.
- For purchases of 10 items or more please contact us to combine shipping.
Paypal payments
- To all Customers In the United States: We will only ship to confirmed addresses. If your address is unconfirmed we will require further information and your order could be delayed.
- To All International Customers: If you do not have a confirmed address we reserve the rights to refuse service. We May Also Request Further Information to Process Your Order
For more information about this policy please contact our customer support prior to place an order to Helpdesk@alternativeDVD.com