1. If I Pre-order an item when will I receive
it?
We will deliver your pre-ordered item to you prior to release via your chosen
method of delivery. The vast majority of pre-orders arrive for the day of
release. However we cannot guarantee delivery by release date for recorded Royal
Mail deliveries, because Royal Mail cannot make this guarantee. Please note that
International orders will take longer to be delivered. Please note that release
dates are subject to change.
2. Do you deliver to overseas customers? How much
are the delivery costs?
No, sorry UK customers only.
3. Where's my order?
Once you have successfully placed your order and received e-mail confirmation
back from us you are able to track the fulfilment progress of your order using
the Royal Mail online system.
4. Lost in transit deliveries - what's your
policy?
Before contacting us to report a lost / late delivery, please check on the
status of your order using the Royal Mail system.
In the unlikely event that an order is lost during delivery, we will do our
best to replace it as soon as possible (depending upon product availability). In
order to confirm that an order sent via post has indeed been lost, we must
wait 10 working days (please note International orders are subject to a 28 Day
wait) before replacing it, as most 'missing' items are located within the postal
system within this period, as advised by the Royal Mail.
It may also be advisable to contact your local sorting office to see if they
are holding the order, having already tried unsuccessfully to deliver it to you.
Orders delivered via courier require the customer's signature upon delivery and
cannot be released by the driver without this.
Please note: You may only claim for lost in transit
deliveries for up to a maximum of 45 days from the despatch date.
5. Can I have my order sent to an address other
than my own?
In most cases, no. However, for security reasons we are only able to make
delivery of certain orders to the home address of the person placing the order,
the credit/debit card holder. Please note that orders being sent to an
alternative delivery address may be subject to security checks and delivery
times will therefore be extended.
Please note that we do not deliver to PO Box addresses.