100% Satisfaction guaranteed. 

REFUND

If you are unhappy with your purchase for any reason please return it to us within 7 working days of receipt in its original packaging/condition (at your expense) for a full refund of the purchase price*. By the term full refund in these circumstances we mean the total amount paid by you when initially purchasing the item excluding the postage charged. 

EXCHANGE

If you wish to exchange your purchase for an alternative please return it to us within 7 working days of receipt in its original packaging/condition (at your expense) and let us have details of the alternative item (of the same value) you wish to receive in its place.

This will mean that we incur additional postage costs so we must ask that you also enclose a cheque (made payable to ‘Design-a-Cushions’) to cover our cost in posting your alternative item. 

ITEMS DAMAGED IN TRANSIT

If your item has been damaged in transit – which is extremely unlikely as we take the utmost care in packing our items securely for despatch – we are happy to offer a full refund or replacement where the item is returned to us within 7 working days of receipt. In these circumstances full refund includes postage costs incurred by you when purchasing the item and any reasonable postage costs incurred by you in returning the item to us*. 

* Items should be returned by the least expensive ‘trackable’ method i.e. Recorded Delivery, Special Delivery, etc. with sufficient insurance to cover the cost of the item you are returning.