Payment

We Accept PayPal, Cheques and Postal orders. Please note that payment must be received within 7 days of auction ending, I require 5 working days for cheques to clear. Postage and packing costs include administration and handling charges.No additional fees will be added to you item(s).

Delivery

All deliveries within UK sent by DHL next day delivery(not inc highland, channel island, isle of man etc, the postage surcharge is higher than other UK mainland, will be same as most of european countries).Occasionally items get lost in the post- if this should happen, buyers must wait 15 working days after item was despatched before the item can be declared lost (in line with DHL policy). If the item has still not arrived after this time I will provide a replacement (or a refund if no further stocks are available).In most circumstances the items purchased will be sent as quoted on the listing page, for alternative arrangements, multiple purchases or upgrading the delivery as listed please contact for Discounts. We are flexible to offer what you request, we aim to keep the shipping as low as possible without compromising our excellent delivery service. If you require anything different to what we are offering please Email us and we will get back to you with an alternative price.

Refunds & Returns

Refunds are given up to 7 days after purchase. Full refunds will be given if the item are broken or are not as described. The item must be in the same condition when sent, unless there is a valid reason for it not to be. Unwanted good will be refunded but postage will not be paid and a 20% restocking charge will apply to cover costs from e-bay and pay pal. To return an item please email us before sending, we cannot guarantee postage will be paid if you do not make contact before returning the item(s)

Feedback

I will leave positive feedback to every paying buyer and I kindly ask that you return the favour and do the same. I pride myself on offering excellent customer service and my reputation is very important to me. In the unlikely event you are not satisfied with the transaction, please email me at goldenpltd@yahoo.co.uk and I will try my hardest to resolve the issue. If you feel aggrieved in any way, PLEASE CONTACT ME FIRST before posting negative feedback as all problems can somehow be resolved!

Contact

Please email me at goldenpltd@yahoo.co.uk with your queries. I generally check my email numerous times a day and am usually able to reply within a few hours- more often than not the same day. However I am sometimes away from email (on occasion I may even be on holiday- yes that is allowed you know!) so may take a little longer to get back to you.