NEW PRINCIPLES BLACK WHITE WINTER COAT 10 12 14 16 18

AUCTIONS: refunds arent offered but exchanges for size or store credit are available.If an item has a fault a perfect replacement will be offered.Credit note value is minus any P+P paid & minus a 15% admin fee.all postage is the buyers responsibility

BUY-NOW ITEMS (shop or auction):

We hope that you will be 100% satisfied with your order, we make every effort to give you the best products and best mail order service, occasionally things may not be to your liking and you'll need to return something.

If you are not completely satisfied with your purchase, simply return the item(s) to us in their original condition within 7 days of the date printed on the front of your invoice.

On returning an item to us you must take reasonable care of it and return it to us in a condition that allows resale. All items must be returned with all relevant swing tags, labeling, branding and any accompanying marketing material specific to the item.

We reserve the right to withhold exchange, credit or refund if the item is visibly worn, damaged, marked, washed, smells of smoke, aftershave, perfume, deodorant or washing powder, or is any condition that we deem renders the item unsaleable.


The buy-now price (minus postage already paid) will be re-credited, provided the goods you return are in the same condition that they were when delivered to you. You will be Liable to any charges incurred when returning the goods to us, unless the return is as a result of an error on our side.