• We are a legally registered Business and work Office hours Monday – Friday.
• We do not normally work weekends, so please do not expect an immediate response during this time. 
•  We do attempt to respond to all emails within 48 hours but there can be delays after the weekend and particularly after a Bank Holiday..

• Just press the "Pay Now" or "PayPal" button. If paying with PayPal just click continue and they take care of everything.
• If you wish to pay by another method Ebay will send you an email with all payment details. This is usually instant but can take up to 1 hour during busy period.

Payment Details:

• We prefer payment by PayPal as this is the quickest method and allows most items to be dispatched the following day.
• Other payment methods include: Bank Transfers, Internet Bank Payments, Cash at any NatWest Bank, Cheques, Postal Orders and Cash on Collection.
• We require payment within 3 days of you winning the item.

• We are registered for VAT (No. 909 0132 51) and will provide a full VAT invoice with your item.
• As we are a legally registered company, you are further protected as all transactions are conducted in accordance with English Law.
• This includes the Distance Selling Regulation, which requires you to inform us within 7 days if you wish to cancel applicable contracts.

• Ebay require us to send most items (dependant on value) using an insured tracking courier; which unfortunately increases the cost but does protect you against loss or damage.
• The rate quoted is for UK MAINLAND (Excluding N.Ireland, IOW, IOM, CI, Scottish Islands, etc).  For other areas please click HERE
• Collection is possible for most items (but not all) with cash payment, from our Crawley Offices between 10:30 – 16:00 Monday to Friday. BUT there will be a 50% P&P charge (max £10 per item); this is because items are normally shipped direct from our supplier, so we need to get the item to our Crawley Offices. We will also need 24 hours notice
• Combine Shipping - We do not offer discounts other than those stated in the listing 

• If you have paid by PayPal and have a confirmed PayPal address then items are normally dispatched the next business day using a next day courier service.
• If you use any other payment method items are normally dispatched the day payment is cleared.

• Pictures are for illustration purposes only (normally supplied by the manufacturer)
• As a guide to this items warranty please refer to item description. Otherwise our general warranty is 14 Day Return To Base Warranty.
• If you need to return an item you must first request an RMA (Returned merchandise authorization) and a returns form.
• All Warranties are Return To Base
• In all cases, buyers pay shipping at their own cost to return products for exchange or refund, and postage cost is non refundable.
• Laptop batteries are not normally tested and are excluded from the warranty. Around 5% of batteries are dead and will need replacing (cost around £20 on Ebay) - please keep this in mind when bidding.
• Refunds are only issued after you have agreed to and accepted the mutual Ebay cancellation.

• These items are sold in perfect working order, complete with all accessories (unless stated otherwise in the listing). These items are a mixture of: display models, unwanted gifts, ex-demo, reconditioned, or similar. Most items are in excellent condition but to avoid misrepresenting this item in any way please accept that there may be some cosmetic blemishes/scratches etc.

• By bidding you enter a binding contract to purchase the item.
• Please organise payment within 3 days from the end of the auction. If you do not pay or contact us within 3 days Ebay will automatically start the Unpaid Item Process.
• After 7 days if no contact is made and no payment is received we will end the Unpaid Item Process resulting in eBay giving you a strike and the item will be resold.
• If any member does not pay after winning an auction or the item was purchased in error - we reserve the right to charge a £10 cancellation fee as a contribution to our costs
• This includes parents who let children use their account and members who allow third parties access to their account.