NEW 12 JOINERS CARPENTERS CARPENTRY PENCILS & SHARPENER

If you have received a faulty or incorrect item, you must notify us within seven days of receipt, if it is our fault we will then arrange to replace the item within the usual timescales as indicated in the terms of delivery.  We take no responsibility for items purchased 'in error' by the purchaser.

Hand Tools: are covered by a return to base guarantee against faulty materials or workmanship for twelve months from the invoice date. Certain tools have consumable parts which are not included in the guarantee, but generally replacement parts for these are available and may be purchased from us.

Power Tools & Air Tools: are covered by a return to base guarantee against faulty materials or workmanship for twelve months from the invoice date.

All other products: are covered by a return to base guarantee against faulty materials or workmanship (not fair wear and tear) for twelve months from the invoice date.

We do not give cash refunds. If we cannot repair your item we will replace it with an item of equal or greater specification.

In order to process your warranty claim we will require a copy of your invoice which will act as your receipt of purchase.

You will be responsible for all shipping costs incurred.