Motion Activated-Motion Tracking PTZ Camera DVR With IR

Terms Of Sale:

• Payment must be made within 3 days of purchase.
• The shipping and handling charge for this item is not negotiable and non refunable.
• We mainly use USPS Priority Mail to ship to US addresses including continental states, Hawaii and Alaska.
  International buyers are responsible for custom taxes and fees. A signature is required for delivery for all our products.
• For some items we ship by Fed-Ex or UPS. A signature is required for delivery for all products we sell.
• Most items will be shipped within 48 hours (two business days) of payment, we do reserve the right to ship within 5 business days, for situations that may arise and be out of our control. If such a situation does arise, you will be promptly notified by email.
• If you pay using PayPal we will ship to your PayPal registered address as listed on the PayPal transaction page.
• If your PayPal registered address (confirmed or not) is  not correct, please update your PayPal account prior to ordering.
• Customers who pay with a Credit Cards please provide your billing address as your shipping addresse. We reserve the right not to ship to unconfirmed addresses. For customers who provide unconfirmed addresses, we will contact you to decide if we will ship. We cannot ship to customers with unverified addresses because of online payment fraud concerns. Thank you for your understanding.
• We ship world wide excluding Africa and Asia. 
• No local pickup service provided since we are an online distributor only.
• We encourage Positive feedback for every transaction, If you feel otherwise for any reason, we would appreciate
  communication via e-mail first, to attempt a resolution.

Return Policy:

• Items need to be returned within 3 days of receipt of merchandise
• Any defective item will be exchanged by free replacement within 3 days of receipt of merchandise
• Please follow instructions on your User Manual or contact our customer service for any operating or
  technical questions before sending back the unit
• If an item arrives or becomes defective (manufacturing defect) within six months from the date of purchase the item will be inspected, repaired by certified technicians, or replaced and returned to the Buyer. For such rare situations, send us an email at the address provided when you purchased the item, and we will reply with an RMA number and return instructions. Items must be shipped to the address provided with your RMA,
  Please return everything that came in the original package not just what you believe is defective as we will most likely replace the entire item, we cannot return a incomplete product to the manufacturer, it must be complete for reimbursement.
  Shipping costs to return products are the Customer's responsibility. We will pay the shipping costs to send the item back to you.
• For money refund, returned unit must be undamaged, and in the original box with all original contents in it.
• Shipping and handling fees are non refundable
• Buyers are responsible for return shipping cost.
• Restocking fee (returned for refund) (25% of item cost excluding shipping and handling fees) is charged for returned items
• Money is refunded after the system is inspected for damage or abuse.

Warranty and Customer Service:

• Manufacturer warranty against manufacturing defects
• Accidental damage of products are not covered by manufacturers warranty
• Please contact us for a RMA before sending back defective unit. We will arrange repair or replacement for defective units during warranty period.
• Customers are responsible for shipping and handling charges of repair/replacement units
• We provide customer services including billing questions, warranty issues, and technical support. Please contact us at the email address provided on your order confirmation for any questions or concerns.