We accept any of the following methods of payment:

	PayPal – this is our preferred method of payment. It is safe, free and will enable us to send your goods to you in the quickest time.
	Cheque – in sterling and drawn on a UK bank. Please note that the despatch of your goods may be delayed if you pay by cheque as it can take up to 7 days for us to process and receive confirmation of cleared payment. Cheques should be made payable to C. Timperley.
	Postal Order – for added security you should ask the Post Office for a crossed postal order made payable to C. Timperley.

When checking out please make sure that your delivery address is correct, as we cannot be held responsible for goods you don’t receive because they have been delivered to the wrong address.

For more detailed information about how to pay please see our Buyer Information page.

As part of our commitment to excellent customer service we aim to get your purchase to you as soon as possible and in perfect condition.

1. We guarantee shipping by 1st class mail within 48 hours of payment and delivery address being confirmed, however the vast majority of orders are shipped within 24 hours and many are sent the same day.
   
   
2. To ensure that your goods will arrive in perfect condition we will send your purchase in a strong, environmentally friendly, waterproof mail sack. Small items may be sent in a bubble-lined envelope.
   
   
3. Purchases outside the UK are sent by Royal Mail Airmail, which targets delivery within 3-5 working days. Many items sent internationally will need to clear customs when entering your country, which may extend delivery times. We will ensure that your purchase is packaged correctly to clear customs. Whilst it is unusual for the items sold by Etiko Fair Trade to encounter charges, regulations are different in every country and therefore we cannot be responsible for any customs charges or import duties that might be levied on your purchase.

For more detailed information about our shipping procedures please see our Buyer Information page.

We are confident that you will be entirely satisfied with your purchase, however to ensure that you are completely happy Etiko Fair Trade provides a no quibbles returns policy. If you are unsatisfied with your purchase for any reason then you can return it to us for a refund or replacement.

If you need to return your purchase, please arrange for it to be returned to us within 14 days of receipt.

1. When returning your purchase please ensure that it is:
   • Unused and in the same condition as it was despatched.
   • In a resaleable condition, preferably with tags still attached.
   • Well packaged, so that it arrives back with us in the same condition it left you.
     
     
2. Please note that the buyer covers shipping costs both ways, unless the item is damaged or is not as described on this page.

For more detailed information about our returns policy please see our Buyer Information page.

The majority of the products sold by Etiko Fair Trade are hand made by skilled artisans using high quality materials and environmentally friendly production methods.

This method of production means that the item you purchase will be unique, however it also means that goods will not all be exactly the same size, patterns may vary slightly from product to product, and there can occasionally be minor imperfections in the finished article. These differences are viewed as a sign of the individuality of the product.

If you would like more information about the organisations that make our products, please see our About our Producers page.

If you have any questions please contact us - we usually manage to reply to emails within a couple of hours. If you would prefer to speak to a someone at Etiko Fair Trade then feel free to call us on 0161 408 4774.

Alternatively, if you have Skype feel free to call or message us free of charge using the link below.

Please note that, although we do try to check messages outside of normal working hours, we generally work from 9am to 6pm Monday to Friday, so responses to evening and weekend queries may be delayed... sorry!