Mini Wooden Rose Gift Basket/Mum Birthday/Wedding 01

Visit My eBay Shop: The Bearwood Burrow

THE NITTY GRITTY BIT!

PAYMENTS:-

Payment is preferred by PayPal immediately – We will ship items within 24 hours, usually next day on Paypal or receipt of Postal Orders (excepting Sundays obviously), but allow 3/5 working days for cheques to clear please. Please avoid sending cash as we cannot be held responsible for loss in the post. Non payers will be reported to eBay and blocked.

If you require an item by a certain day, email us BEFORE you buy. It may be that you will have to pay to upgrade the service used, and we will quote for this if necessary. Bear in mind that First Class Mail (UK) and Royal Airmail (Overseas) do not offer guaranteed delivery dates.

If you buy more than one item from separate listings, then use the REQUEST TOTAL FROM SELLER link as you go through payment options. On some items we may be able to combine postage, but this will not apply to Free Postage items obviously. We do refund overpayments where possible.

BEST OFFERS: We do not accept Best Offers, so please do not email us. Prices are set to offer the best deal we possibly can.

Please Pay Within Three Days Of Purchase*.

*IF paying by Cheque or Postal Order (UK buyers only) then follow the eBay link to pay (choose by Chq or PO), this will send us an email telling us of your intention to pay, and also allow us to send you details of how to make out your Cheque/Postal Order and where to send.  

Do NOT delay sending payment.

Also remember to include FULL details with cheque or PO as this can delay delivery as we have to search you out – it’s quite hard finding someone from just the name on the cheque, and Postal Orders have no customer name!

If you require an item quickly, then use cleared PayPal. It’s the safest way to pay.

INTERNATIONAL BUYERS – We have sold successfully to Europe (West and East), USA, Mexico, Australia, New Zealand, Thailand, Brazil, Singapore, Canada, Japan and many more – see our feedback and buy with confidence! Please check if the listing allows overseas buyers – we can quote for some items if required.

Bad payers – After seven days we will commence eBay’s Unpaid Item Procedure. PLEASE respond to emails, even if just to say how you intend to pay. You WILL get an Unpaid Strike if you refuse to pay. We want to help make eBay a secure trading ground for all and feel it only fair that bad payers are highlighted and removed.

Post & Packing Charges

Buyers should note that Postage Costs cover Packing, Administration, Handling not just Postage paid, and items are shipped ASAP by Royal Mail/Air Mail or Courier depending on item. We use new packing materials wherever possible to ensure safety of items. We obtain proof of posting on all items.

Packaging costs are included in the postage price on eBay. Where necessary we will sometimes change or upgrade a service at no extra cost to a buyer if it proves more secure and practical in sending items. However this is at our discretion, and if you want a guaranteed delivery date you should email us first.

Delivery

UK buyers: if you have not received an item within Five Working Days of our confirmation email then please contact us by email. We would politely ask that you also first contact your local sorting office to see if they are holding any items for you.

PLEASE do not email asking for items ‘by Saturday……’ etc. We do try to be as fast as possible, but items have to be packed before being sent and it is not always possible to ship on the same day as payment for obvious reasons.

If Royal Mail or the Courier leaves a card the contact them ASAP – delays can mean items being returned to us and we have no choice but to recharge shipping! Recorded Delivery items, for example, are returned within a week.

We would also ask that you provide eBay and Paypal with your most UP TO DATE ADDRESS! Where an eBay address differs from a PayPal address PLEASE confirm to avoid confusion – but we will only send items to the PayPal address. Overseas buyers we would suggest wait 21 days.

We reserve the right to reject payments from Unconfirmed Addresses on PayPal. You should always try to confirm your address details with them wherever possible as this will make your eBaying experience far better!

Shipping Times: We will ship items usually within 24/48 hours of payment (bear in mind Sundays and Bank Holidays!) – we do not mess about – BUT we are not responsible for postal delays in the UK or abroad. Please be patient in times of industrial action and bear in mind that even eBay itself states in all listings: ‘Sellers are not responsible for delivery time.’ However, as you will see from our feedback, we are fast!

Undelivered Items: Where items are returned to us by Royal Mail or Courier because they have attempted to deliver and an item has then not been collected from the buyer’s local sorting office/courier depot, we will recharge post and packing to redeliver. If you do not pay for redelivery we will refund only the cost of the item minus a 10% administration fee to cover wasted costs. This is not negotiable.

Items Damaged in the Post: In the event of an item arriving damaged in the post then contact us as soon as possible. We will require the items returned by you via Post or Courier for inspection (but we will refund return postage in the event of a valid problem). Allow us to solve any issues, but in most cases we can refund on return.

Items Lost in the Post: We will take care of the claim where an item is lost in the post BUT be aware that we can track our items and false claims will be reported to Royal Mail or the Courier who will take legal action against false claimants. Claiming for loss or damage that is not true is considered as fraud and will be dealt with as such.

UK Private Buyers Only: (This is not applicable to business buyers or overseas customers). If you want to return an item for a full refund (total price paid and postage at original transaction), please email us within 7 days of receipt. Items should be returned within 14 days of receipt and you will be responsible for the cost of return postage, which will not be refunded. Please return items in unused condition and either use a tracked mail service or obtain a Certificate of Posting (as buyer you will cover the cost of return postage and packing).

The Bearwood Burrow is an online eBay Shop and we do not offer collection in person.

There are NO exceptions.

Problem Solving:

We would simply ask that you contact us first if you have any problems, and we will try to resolve quickly and fairly to both of us. We cannot solve a problem if you fail to tell us!

Feedback – we will leave feedback for you when you feedback on us (and there are no exceptions), BUT follow eBay rules on neutral and negative – contact us first as we can generally sort out any problem within reason. If you have any comments or issues then simply email us so that they can be resolved.

Anyone leaving Neutral or Negative feedback without notifying us of a problem and then allowing us a suitable time to make good a problem or solve a query, will be blocked and reported to eBay.

Contact Us First: You Will Be Pleasantly Surprised To Deal With Quick And Efficient Customer Service.

Read the listings carefully as we are very accurate in order that your buying experience is a good one and you’ll want to come back!

PLEASE READ LISTINGS IN FULL BEFORE EMAILING US WITH QUESTIONS: You will most likely find the answer in the listing, but we try to answer most queries within 24 hours. However this can be delayed if we are answering questions that are clearly answered by the description.

Making a purchase means that you have confirmed you have read, understood and will abide by these terms. This is in addition to your statutory rights.

If you spot what you feel are errors in our listings or omissions, then please contact us – suggestions are always welcome.

The Bearwood Burrow –

Burrow In For A Bargain!