Microsoft MCSE Training kit

Microsoft MCSE Training kit

SOCAL ePALS POLICIES:

RETURNS: Within 3 days of receipt of item(s). Prior authorization must be obtained before Item(s) can be sent back. Not all returns will be authorized but will be evaluated on a case by case basis. Upon receiving authorization item(s) must be shipped back (at buyers expense). All Original Packaging, Parts, Accessories, Manuals, etc.. must be returned in exact condition as when received by buyer or return will not be accepted. Upon review of returned item(s) if return is accepted buyer will receive a refund from us for the amount paid for the item(s) minus all shipping and Handling costs. Refund will be through PayPal or a mailed company check. Returns will be limited to defective or misrepresented merchandise ONLY. (Auctions and/or Listings that state "No Returns" or "As Is" are not eligible for the above Policy)

SOFTWARE & VIDEO GAMES: SoCal ePals DOES NOT ACCEPT RETURNS FOR ANY SOFTWARE OR VIDEO GAMES SOLD. We are very through to make sure everything we sell is functional. Software and video games have many variables when it comes to individual computers. Please be sure to read the Minimum system requirements before purchasing. USED SOFTWARE: Please be aware that it is Legal to Re-Sell Most Used Software; the determination is stated in the Licensing Agreement included with the software. SoCal ePals will only sell used software that fits the legal category. Transferring registration (if necessary) will be up to the buyer. Please note *For the most part, software registration entitles the owner to “free” technical support but be advised that most major software companies abandon Technical Support for software that is two to three years old and older. SoCal ePals sells mostly “older” New and Used software; therefore if Technical Support is something you want with your purchase, we recommend you purchase a more recent version of whatever software you are looking for.

FEEDBACK: SoCal ePals will always leave Feedback For Buyers Directly after Item(s) are Marked Paid. Because Positive Feedback is So Very Important we would ask that you Leave us Positive Feedback upon Receipt of your Purchase(s). If For Some Reason You are Not Happy with your Purchase(s) from SoCal ePals, PLEASE CONTACT US IMMEDIATELY BEFORE LEAVING NEGATIVE FEEDBACK. eBay encourages all Buyers to Try and Work things out with the Seller Before Leaving Negative or Even Neutral Feedback Therefore We ask that you PLEASE give us the Opportunity To Work With You on Whatever the Problem Might Be.

FIVE STARS ON DSRS: SoCal_ePals encourages you to please be mindful when leaving DSRS, These ratings are very important and can affect a seller in either a very positive or Negative way. We Strive to get 5 STAR ratings in every category but if we fall short, please contact us before leaving your rating in that we may be able to rectify the situation. Thank You!

PAYMENT:All Payments to SoCal ePals are expected within 72 hours of an Auction or Listings close. (Please See Combined Payment and Combined Shipping Details Below) Failure to make payment within 120 hours (5 Days) will begin the ebay "non-payment" process and item(s) will no longer be available to buyer. Currently, SoCal ePals accepts PayPal and ProPay for Payments.

SHIPPING: SoCal ePals will ship most item(s) within 48 to 72 hours of a cleared payment, Please Note that Some purchases however may require up to 4 Days to ship in which case the buyer will be notified. (Holidays and Weekends Will Delay Shipping) Please Note that SoCal ePals (as a standard practice) does not refund shipping or Handling Charges but will evaluate each situation on a case by case basis. SoCal ePals reserves the right to alter or change shipping service to offset cost, delivery time and/or type of item(s) being shipped.

INSURANCE: At it's discretion SoCal ePals will Insure certain items based upon several factors (value, size, break-ability etc..) Insurance charges (if applicable) may be included in the handling charge(s) passed onto the buyer. Safe delivery of your item(s) is a priority and SoCal ePals will do it's part to make sure this happens. Insurance Claims (if applicable) will be handled by both SoCal ePals and the Buyer (to the extent necessary) to resolve the issue and bring a satisfactory resolution to both parties involved.

INTERNATIONAL SHIPPING: Please be advised that we are NOT responsible for any additional fees, Tariffs, Duties, Etc... that you may encounter upon receiving your order from us. It is your responsibility to know what your Country will impose upon receiving a foreign Package. Additionally we cannot control the speed at which items arrive to you, We ship within 48 to 72 hours of a cleared payment (when possible) so please be patient. When leaving us feedback please remember we did everything possible to get you your purchase in a timely manner. SoCal_ePals Does NOT mark International Shipments as Gifts as it is against the law. Thank You!

COMBINED PAYMENTS & COMBINED SHIPPING DISCOUNT: SoCal ePals Offers Buyers a Combined Payment Option tied to a Combined Shipping Discount. Buyers have 72 Hours (3 days) from their first Purchase to add Additional Merchandise from SoCal ePals to their Order. (NOTE: DO NOT PAY FOR YOUR ORDER UNTIL YOU HAVE FINISHED ALL OF YOUR SHOPPING - BUT NO MORE THAN 72 HOURS FROM INITIAL PURCHASE OR COMBINED SHIPPING DISCOUNT WILL NOT APPLY AND YOU WILL BE RESPONSIBLE FOR ORIGINAL SHIPPING CHARGES POSTED WITH EACH AUCTION OR LISTING) SoCal ePals will make every effort to combine as many items as possible in a single shipment but certain items may still need to be shipped separately.

HANDLING FEES: SoCal ePals does add a small handling fee to each order to cover various shipping material costs, the fees applied are in direct relation to the materials needed to correctly pack the item(s) purchased. (i.e. Boxes, Bubble Wrap ,Packing Noodles) International orders have slightly higher handling fees to cover additional paperwork and time involved to have item(s) shipped. Additional fees such as insurance costs may also be added at the discretion of SoCal ePals

CONTACT US: SoCal ePals stands behind the products we sell and the information in our auctions and/or listings. Please Remember We Want To hear From You! Whether You are Happy or Un-Happy With Your Purchase(s), We can be reached at Pals@socalepals.com or through the ebay messaging system and/or our Web Site. Thank You For Visiting SoCal ePals, We Hope You Will Return Again Real Soon.