If you would like to pay by credit or debit card over the telephone or if you have any questions about this or any of our products call us on 01733 241960.

Click here to use our unique cleaning problem solver. Answer the questions and we recommend the product.

Payment Information: We accept Paypal, postal orders or personal cheques or credit or debit cards. Please make cheques or postal orders payable to HOMECARE ESSENTIALS and send to 1 Newbury Hall, Caldecote, Peterborough, PE7 3SG. Collection always welcome.

  Postage will always be combined on multiple purchases to a maximum postage of £5.95. Make your selections and we will send you a revised invoice. However the easiest way to deal with postage is to spend over £60 in my shop and we will pay the postage for you!

From time to time we need to ask for additional delivery charges. This usually is only for non-mainland UK deliveries or the Highlands of Scotlands. These additional charges ONLY apply to orders that cannot be sent via Royal Mail and are dealt with on an individual basis.

This is because DHL charge us a surcharge for these areas. If you are unsure, place your order and we will be in touch. The following is a list of postcodes to which additional charges may apply - HS, IV, KA27 - KA28, KW, PA20 - PA49, PA60 - PA78, PH17 - PH26, PH30 - PH44, PH49 - PH50, ZE, BT, IM, TR21 - TR25, GY, JE

Some Frequently Asked Questions

How long do I have to wait for my order to arrive? Delivery of your products should be made within 2-5 working days of purchase.

You will receive e-mail confirmation when your order has been despatched. If the item is via Royal Mail please look out for the package as it may be too big to fit through a letterbox and may need to be collected from your local Post Office or Royal Mail Depot.

If the order has been despatched via DHL Express you will receive a consignment number which can be used to track the order online at http://track.dhl.co.uk/tracking/

 Please use the DHL tracking service or contact your local Post Office or Sorting Office prior to contacting Homecare Essentials about the non-delivery on your order.

Non-Delivery of items must be reported to us within 7 days of the expected delivery date. All online orders are e-mailed a despatch confirmation to the e-mail address given when the order was placed and all phone orders will be given an indication of expected delivery date when placing the order. Failure to notify us of a non-receipt of order within 7 days of the expected delivery date may result in any claim being invalid.

Can I specify a day or time for delivery? We will always do our best to get the order to you when you want it. If you have any particular requirements please call us. Timed deliveries and Guaranteed Next Day Services and Saturday Morning Deliveries are all available at an additional cost and can be organised by contacting us.

Do I have to sign for my parcel? Not necessarily. Unless otherwise stated, we can leave it in the shed, with your neighbour, behind a plant pot... just tell us where you'd like us to leave it and we'll do our best. You can do this by entering the delivery instructions when paqying us by PayPal or call us on 01733 241960.

What if I am out when the courier tries to deliver? Unless otherwise stated, they will leave a note explaining that they tried to deliver your parcel and what will happen next. Can I send my parcel to a different address? Yes - just put the address details in as you checkout.

We sell the entire HG Hagesan product range so why not check out my other items!

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