We normally post within the following 2-3 business days of payment being processed and clearing any hold times. So if you bought the item on Saturday/Sunday night, paid for it Saturday/Sunday night, we would process the payment on Monday, then pull from inventory, package, and post on Tues/Wed. If you need the item sooner than this please contact us prior to bidding/buying and we will try to meet your needs if possible.

Postage cost within the UK:
2nd Class Recorded Delivery:

• Cost: £3.50
• Signature Required
• Online Delivery Confirmation
• Insured for up to £32
• 2-4 business day delivery time once posted

Special Delivery:

• Cost: £6.50
• Signature Required
• Online Tracking & Delivery Confirmation
• Fully Insured
• Next business day delivery after posting to most UK locations.
  
  

Q. How much is combined postage within the UK?
A. You will be charged the highest postage cost of the items you won. Each additional item will be £2.25 (unless the p&p price is already below 2.25 for an item). (ie: you win 4 items with postage amounts of 4.50, 3.25, 3.00, 2.00.. your cost would be 4.50 + 2.25 + 2.25 + 2.00). Please note that axes, liquids, and breakables can not be combined with your other orders and you will be charged full postage on each one of these items. Though if your buying several axes, stones, or cleaning liquids (ie: Sentry Solutions oil) we will work with you on the shipping prices as we can group these items together in their own packages. (ie: all axes in one box, all oils in one box, all stones in one box). Some smaller sharpeners can be added with lightweight knives or such and we will denote in the listing if it has to be posted on its own or can be posted with another item. Please wait for us to invoice you for the proper amount due on multiple purchases. The orders must be paid in ONE transaction to qualify for the discount.

Postage cost outside the UK:
International Signed For via Priority Airmail:

• Cost: £9.00
• Signature Required for Delivery
• Higher security lockup till delivered
• Faster than standard airmail service
• Fully insured
• Delivery within 3-5 business days to most European locations

Q. How much is combined postage for outside the UK?
A. You will be charged the highest postage cost of the items you won. Each additional item will be £3.50. (ie: you win 4 items with postage amounts of 8.50 + 8.50 + 10.00 + 12.50.. your cost would be 12.50 + 3.50 + 3.50 + 3.50). Please note that axes, liquids, and breakables can not be combined with your other orders and you will be charged full postage on each one of these items. Though if your buying several axes, stones, or cleaning liquids (ie: Sentry Solutions oil) we will work with you on the shipping prices as we can group these items together in their own packages. (ie: all axes in one box, all oils in one box, all stones in one box). Some smaller sharpeners can be added with lightweight knives or such and we will denote in the listing if it has to be posted on its own or can be posted with another item. Please wait for us to invoice you for the proper amount due on multiple purchases. The orders must be paid in ONE transaction to qualify for the discount.

Please feel free to ask any questions during the auction you might have and we will attempt to answer them in time (allow 1 business day for an answer). Please remember that your winning bid constitutes a binding and enforceable contract, please do not bid if you are uncertain in any way.

By bidding upon this item you confirm that you are legal age to own this item and it is legal in your city, state, and/or country. That anything that you may do with the item the owners and operators of Extreme Outdoor Gear, Ltd. can not be held responsible for.

You also confirm that you have read all information about the item(s), that you have asked all questions and had them answered to your satisfaction prior to making a bid/purchase.

Extreme Outdoor Gear, Ltd. is proud to be one of the few sellers on eBay to offer up to a 21 day return policy on our products (for fixed price items, not auction format).

Many sellers on eBay are not business sellers, therefore once you have bought the item it is yours to keep, whether you like or not.

We understand your buying the product based on our description and pictures, but reading about an item and holding it in the hand can be two different things. Due to this we wish to give you ample time you review the product and make sure it's going to suit your needs.

We ask that if you do return it to us that it be in a resellable condition. This means all packaging, parts, and paperwork be returned to us at the cost to the customer (we advised using a insured method of posting when returning, we won't be held responsible for lost/damaged items). Upon receipt inspection/testing of the item we will then refund you the original purchase cost and postage* price. (*Note for International Customers: You will be refunded for the item cost only, not postage fees).

If the item you receive means that it must be opened for viewing and once opened is not resealable, please use your own judgement when opening it up. We won't give a complete refund on an item that the package looks like it was shredded upon opening. With most packages you can cut down along one side and slide the item out for inspection. This allows for taping/stapeling the one side backup and keeps the item looking in acceptable condition should you return it to us.

Some items due to hygene & safety issues are not refundable these include:

• food
• drinks (and some liquids once the seal is broken)
• used hydration packs/bladders/tubes/bits
• used safety harnesses & climbing gear
• used safety glasses
• used knives
• used sharpeners/hones
• used axes
• bulbs/lamps (we've had to many attempts of people buying and trying to return their blown bulb for a refund.)
• used sleeping bags
• books/magazines
• batteries (same problem here as with the lamps/bulbs)

Other items may be added at later dates and will be stated within the description itself if not listed witin the above selection.

When returning a item to us, please contact us first by phone or email to let us know and make sure it is ok to do such. We will at that time give you the address and a Return Authorization Number (RA#) and a date as to when the item should be back to us by, normally within 5 business days of the RA# given.

The items should be sent to us well packaged and insured for their full original cost value. If the item is lost or damaged in the post during its return to us we are not responsible for this.

If you have any other questions then please contact us by phone or email with them.

Having a look in our Ebay Shop is a great way to save some money. Our shop is packed with top name brands at prices that are hard to pass by. With the E.O.G. shop open 24 hours a day, 7 days a week and 365 days a year it allows you to shop at anytime from almost anywhere (just don't let the boss catch you).

We will often list products in our shop that can not be found in our standard auction listings as well, so keep this in mind. So go on and have a look and be sure to sign up for our Newsletter Which we will send out once per week highlighting new products that may be instock or due to arrive into stock shortly. This way your one step ahead of other eBayer's. Don't forget to add us to your Favourites Sellers list as well. This will you to easily find us when you log into your eBay account.

You may have noticed that we offer several Stock levels this allows us to offer you more products than what we have sitting on our shelves. These stock status levels can be found above the main auction description.

• Instock
• Special-Order (Back-Order)
• Pre-Order
• Custom Built To Order

Each one explained:

Instock: Basically just as it says. We have it on our shelves and it's ready to go out the door as soon as you order and its paid for.

Special Order: A item with this status means that we'll need to order it for you. We ask that you call/email us prior to ordering it so we can give you an ETA (Estimated Time of Arrival) to you. This way if you need it by a certain date we'll know such and can make a note of it on the invoice. If you do place the order you'll get a weekly update of where the item is in our system as we track its progress from the manufacturer/distributor to our doorstep and then on to yours.

Pre-Order: This means that the item hasn't been released yet, but due to be soon. So you can order it and be one of the first to have it. However even though we may give you a date, please note that release dates can be pushed back due to simple production problems that have to be solved and overcome. Shortages also happen and we may not get the entire amount we requested. So please keep this in mind, however we normally offer pre-order products at some greatly reduced prices which if you don't mind the wait, you can pick up some great deals.

Custom Built to Order: Some of the brands we carry allow for additional options to be added onto the item, or even built to your own standards (BRKT products for example). However this means that a wait time needs to be allowed as the requirements you ask for may mean searching for the right size of materials and such. Then the custom built item needs to be scheduled in between normal production times.
Please also note that Custom made to order products can not be returned once ordered. If the building of the item has not taken place and no special order of parts has been done we can cancel the order for you. However if parts have been ordered or construction is already under progress then we can not cancel the order. So be sure that when you order the product it is what you want.

Remember if you're not happy with your purchase you have 21 days to return to us for a complete refund of the original cost and original postage paid under our 21 day return policy. (Note: Custom made products are not returnable).

Q.What courier service do you use?
A. We normally use Royal Mail, but at times we may use another courier service depending upon the weight of your order or the contents of the order.

Q. Do you offer combined postage?
A. Yes. All items to be sent in one parcel will need to be purchased within a 5 day limit of the first item being purchased. All items need to be paid for in ONE transaction (unless otherwise specified by us due to size of the order & weight. This normally will effect International orders only). If paid for in seperate transactions your payments will be refunded to you and a request for the total due will be sent to you in a single invoice. Not all items can be added to combined shipments. These items are: axes, liquids, breakables (ie: stones/hones). This is due to weight and safety issues. Also we offer pre-order, special order, and custom made products which we would not have in stock, so we would not be able to send these types of items out with instock merchandise. These items may arrive into stock at different times which means we can't combine them into one package. So keep a eye on the Stock Status of each item you are considering. If your unsure then contact us for details prior to making a purchase/bid.

Q. When will my order be posted?
A. We process and post all instock items within the following 2 business days of the order being processed in and any clearing times needed on payments. So if your item ends on a Sunday night and you pay Sunday night, we will process your order on Monday and it will be sent out on Tues/Wed. At times there may be unforseen delays such as power outages, postal strikes, system failures or weather which may delay the posting of your item. We would like to appologize for any of these delays in advance.

Q. How long before I receive my item, I'm in the UK?
A. If you paid for recorded delivery, then it is normally 2-4 business days after posting. If you paid for Special Delivery then it is the next business day (most locations) after posting.

Q. How long before I receive my item, I'm outside the UK?
A. This can vary greatly as things such as customs clearances, delays in your postal services, and other factors play a big role in delivery time. Normally though within Europe it is 4-5 days as we do use a priority airmail service. Though please allow up to 10 days before you begin to worry about an item. It is not deemed lost till 30 days have passed since posting (Royal Mail rule, not our own).

Q. My item was lost/damaged in the post, what now?
1a. If Damaged-All items are sent out insured. Please retain all packing materials as these may be needed by the postal service in their investigation. If we have another in stock and the postal service finds that the item was damaged and issues a refund then we will be glad to send out another one to you, or refund you if you wish for that.
2a. If Lost- All items are insured for coverage if lost. If your within the UK then please allow up to 15 days for delivery. This is a time set by Royal Mail. If your outside the UK, then please allow 30 days for the item to show up, this time is set by Royal Mail.

Q. The item I received is not what I ordered, now what?
A. We are human and at times we may make a mistake. If this happens simply send the item back to us via a method that fully insures it and requires a signature for delivery and we will refund you the postage cost and send the correct item out to you. If for some reason we are out of the replacement item and unable to obtain one in a suitable time we will refund you the entire cost (postage both ways and cost of item).

Q. Do you allow local pickup?
A. No, not at this time.