08456 123 777 | hello@lots2.co.uk | www.lots2.co.uk
Buying or Selling items on eBay? Need them collected by full time eBay and auction delivery specialists?
We handle the items that can not be handled by a conventional courier such as furniture and antiques.
Based in London, we offer collection and delivery across the southeast, East Anglia and further.
We employ experienced Drivers & Porters and operate large carpet lined Mercedes Benz vans that clean and less than 18 months
old.
Quote Services
We offer two services to fit with all time constraints and budgets.
|
Economy Service |
Express Service |
| Delivery Lead Time |
1-10† days from collection
1-7† days within M25 |
Same Day |
| Collection Lead Time |
1-7† days |
As Required (subject to availability) |
| Collection/Delivery Window |
2 hours (ETA call made if required)
|
2 hours (ETA call made if required) |
| Collection/Delivery of Items |
Ground (additional fees for 1st floor) |
Ground 1st floor |
†If the collection/delivery slot offered is rejected then delivery may be delayed
Recommend Lots2 to deliver an item you sell on eBay and your buyers will enjoy a 5% discount off our standard pricing.
See our website for further details.
- Contact us for a quote
- Bid knowing the delivery fee and win your item
- Book online and pay us a £20 deposit
- We contact the seller to arrange collection
- We contact you to arrange delivery
- We arrive with your purchase
- Repeat above
- How does the Lots2 service work?
We are not a conventional courier therefore we work
differently to couriers moving boxes and envelopes. Once you have received a quote from us you should choose which service
you require, the Express or Economy service. We advise you then to advise the seller that you intend for Lots2 to collect the
item/s and on what terms your service dictates e.g. Economy service, collection within 7 working days, Driver Only collection
etc. Then please complete your booking as per the instructions in your quote email and unless prior agreed with us please pay
the booking deposit of £20 securely online by either PayPal or credit card. Once we have your completed booking and deposit
we will then contact the seller to make the collection arrangements - it is best that we do this as not only does it save you
the hassle but it allows us to find the most convenient slot and discuss the removal specifics. Once collection has been
agreed we will then let you know. It is then sometimes possible to nominate a delivery slot for you but if not we will get
back to you ASAP and discuss delivery possibilities.
- Which service should I choose?
Should collection/delivery be required on a specific day (e.g.
only Saturday) and/or time then you should choose the Express service. If collection/delivery availability is reasonably
flexible and it is understood that delivery can take more than 7 days then the Economy service is sufficient. Look at it this
way: The Express service is a black taxi that is faster and operates on your terms as opposed to the Economy service that is
a bus making multiple stops, takes a little longer but is going your way along with a few other people and the price is
right!
- How does the Economy Service work?
We will collect the item within 7 days and move it in our
secure, insured, clean and dry storage. We then contact you to agree a convenient delivery slot within 10 days of collection
(7 days if delivery is within the M25). Currently within the M25 we are completing delivery within 1-5 days, outside the M25
within 1-10 days. We always try to arrange delivery ASAP.
- Will the Economy Service work for the seller?
It is advisable to check with the seller first
before bidding to check their availability for collection.
- What if the collection/delivery slot offered is not accepted?
We will contact the seller and
offer a collection slot within 7 working days of your booking. If this slot is rejected (seller or Driver Only assistance
unavailable) then collection and delivery may be delayed. We will try to be as flexible as possible but our vehicles are not
in all areas every day of the week. Similarly, we will offer a delivery slot but delivery may be delayed if it can not be met
by the client.
- Driver Only or Driver & Porter?
Larger items can be handled on a Driver Only basis if
assistance can be arranged at the collection and delivery address. Otherwise opt for a Driver & Porter. - Do Lots2 operate on weekends and evenings?
We typically offer 2 hour slots between 9am-6pm Mon-Sat.
Evening collections (6-8pm) are sometimes possible depending on our schedule and the location so check with us first. We
advise you ask the seller their availability to release items prior to the end of the auction. Please also note that if
collection/delivery is required on a specific day or time then it is best to opt for the Express service. - Will the seller pack or wrap my items?
In our experience few sellers of Collection Only items
ever pack or wrap items in preparation for transport. Items we carry are strapped and secured during transportation and
covered in transport blankets. Our storage facility is commercial therefore it is clean, dry and warm but no standard
additional protection is offered. You may wish to take advantage of our Pack & Protect Service. For sofas and mattresses
we offer polythene protective covers. For items such as tables, chests of drawers, wardrobes or any other similar items we
can professionally wrap them in bubblewrap or foam wrap on arrival at the collection location for the journey to you. Contact
us for more details.
- What sort of delivery slot do Lots2 provide?
We always provide a 2 hour slot. This slot is
agreed with the client at the collection/delivery address in advance and refers to our arrival time, not the completion of
the collection/delivery. We always try to be flexible regarding the slots we provide but regular slots are provided between
9am-6pm. Again, if you require collection/delivery at a specific time it might be best to opt for the Express
service.
- Will Lots2 move the item at either address?
Yes, we can move the item within the collection
and delivery premises although conditions apply. The Express service includes assistance moving items from/to the ground and
first floor. The Economy service includes assistance from/to the ground floor only, additional charges may be applied for
collection/delivery from/to the first floor on the Economy service. Collection/delivery that goes beyond the first floor will
be subject to additional cost.
- Measure up!
Please ensure your purchase will fit through doorways and stairwells in advance
by measuring up!
- Is the quoted price fixed?
Generally, yes, but not always. Without an eBay item number all
prices are indicative. Prices quoted assume collection/delivery from/to the ground/first floor using the Express service and
from/to the ground floor using the Economy service. It is advisable to check with the seller where the item is to be
collected from. Incomplete or misleading information may result in additional charges so it is best to check
first.
- How and when do I pay?
We require a £20 booking deposit when making a booking. This is fully
refundable against the total delivery fee and the remaining fee is payable by cash or cheque on delivery.
- Why should I choose Lots2?
Since February 2007 we have been at the collection/delivery
address ontime 99.6% of the time. The few occasions we have been late were due to adverse traffic conditions (gridlocked
motorways etc). We always complete the jobs we take on unlike many of our competitors - we won't gazump you if we get a more
attractive job!
|
Track up to 10 items on this computer in 
)
