All postal goods are dispatched within 3-7 DAYS, please note we obtain Certificate of posting on all post! 4-10 at busy times
please allow 14 days before emailing regarding posting, please check local post office first
Postal insurance is available at cost. If item lost / stolen we will send you a claims form
allowing us to claim for lost item note royal mail can take up to 14 days, once we have had refund from royal mail we will resend your item, we strongly recommend postage insurance, as this speed up any losses.
We are not liable for lost postage, we do not delivery goods.
If you find you have postage surcharge, please email us with the pack and receipt scan
and we will take to post office for refund which will be passed on to you.
All items are checked three times before sending, all information must be on paypal payment. ie colour / gauges / spec etc. This will speed up your dispatch time, as all
goods are packed from payment information.
GOODS:
All goods are inspected before dispatch, all electrical items inc instrument are full tested 100% before dispatch guaranteeing you peace of mind. All new sealed items will not be tested, 7 day faulty returns on all items.
Our quality control is excellent. All goods are sold on trade
or promotion and we can not except returns, unless found to be faulty on delivery
7 day return applies. WE OFFER NO WARRANTY ON AUCTION ITEMSll new sealed items or as stated in listing otherwise all sold as is.
If you are not happy with this Please DO NOT BID. Please feel free to ask question before ending or BIN as its to late after the event.
BUT PLEASE Please read our feedback,
All items are NEW unless otherwise stated, please read the listing description carefully
items listed as NEW are perfect stock item
ONLY FAULTY GOODS WILL BE REPLACED .
If item is listed B grade, clearance, seconds NO warranty whatsoever will apply
FEEDBACK:
We thank you for your feedback, we will return feedback as soon as we can
THANK YOU.
We ask you to leave good feedback, as this will help keep our standing high on ebay
allowing us to keep our cost down, and pass on to our customers.
As we have a very high level of sales inc Mail Order etc. Feedback will be left ! ASAP
PLEASE ADVISE FIRST IF YOU ARE NOT HAPPY...WE WILL DO OUR BEST TO PLEASE
WE DO NOT HIDE...THIS IS OUR PHONE NUMBER 0117-9862652..WE AIM TO PLEASE!
IF YOU FEEL YOU HAVE A PROBLEM WITH ANY OF OUR PRODUCTS...PLEASE TALK WE ARE AT THE END OF A PHONE...THANK YOU
NON-PAYMENT:
Please pay as soon as possible ie Paypal, Credit Card. payment fast and simple once registered on on Paypal
We normally expect payment with 3 days Please.
All non payment will be pursued. Ebay will be informed and a non payment strike will be left, so any problems please get in touch.
Sorry about all this long winded bla bla, just trying to answer some questions that may arise.
Remember always happy to talk
Find us on the web....just type in Roberts Guitars
welcome to join us on myspace also
warm regards
Rob
ROBERTS
Check out OUR other items!
Quality Service Quality Products
Many thanks to old and new customers for your support and
who have recommended us to friends and fellow musicians
ROBERTS® REVIEWS IN GUITAR BUYER & GUITAR AND BASS
We accept payment by credit and debit cards, Mastercard, Visa, Switch, Solo. We also accept all credit and debit cards carrying the Mastercard or Visa logos with the exception of Electron Cards.
TEL 0117 986 2652
Payments over £50.00
cards please
surcharge 3% if under £50.00 in value
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