Melrose Diamonds is the nation's leading online retailer of Rolex and other luxury wristwatches. We ship over 5000 Rolex watches per year, have been online for over 8 years, and our associates have, collectively, over 220 years of experience in importing, restoring, and retailing Rolex watches. Our watchmakers were carefully selected out of over 100 in local and global jewelry districts, our polishers are trained to make our watches look brand new with no exceptions, and our suppliers must pass stringent tests for authenticity, credibility and business ethics.

Melrose Diamonds was founded with one simple premise: Buying a Rolex shouldn't be mysterious or complicated. Similar to the innovative yet simple business models of Progressive Insurance, CarMax, or Blue Nile we provide customers with a low, no-haggle price, a luxury wristwatch that is restored to original factory specifications both inside and outside, and a comprehensive warranty to set your mind at ease. With this we also employ a staff of Trained Experts that provide customer service that extends from your initial sales call to years after you've received your purchase. We only charge about 10 to 15% above our cost in most cases, but, through selling in volume, we are able to maintain a healthy business while passing the savings onto you, our loyal customers. We've gained the attention of Forbes and Business Week and our comprehensive Rolex Information and Education section is used by Rolex technicians around the world.

Melrose Diamonds is a proud member of the Gemological Institute of America, the Jeweler's Vigilance Committee, the Jewelers of America, the Manufactures and Jewelers Association of America, the International Watch & Jewelry Guild and the National Association of Watch Collectors. Melrose Diamonds also uses only Conflict-Free Diamonds and those imported through the Kimberley Process as signed into act by President Bush in 2003.

U.S. Direct: (310) 494-4015 Canada: 1-416-800-1055 UK: +44 (20) 70992103 All Other Countries: +1-310-494-4015	Monday through Friday 7AM to 7PM Pacific Time (GMT -08:00) Saturday and Sunday 9AM to 5PM Pacific Time (GMT -08:00)
sales@melrosediamonds.com

1. The Nation's #1 Online Retailer of Luxury Watches
Melrose Diamonds is USA's #1 online Rolex watch retailer, shipping over 5000 watches a year, and our associates have collaboratively, over 220 years of experience importing and retailing luxury watches. Online for 8 straight years, Melrose Diamonds is a trusted member of all major jewelry and watch industry organizations including the Jeweler's Vigilance Committee, the Jewelers of America, the Manufactures and Jewelers Association of America, the International Watch & Jewelry Guild and the National Association of Watch Collectors.

2. Low, No-Haggle Pricing
Melrose Diamonds sells its watches at wholesale prices and passes its volume-buying savings to you, our customers. By offering no-haggle pricing, you can have peace of mind that you are getting the best price in the industry and won't have to stress over negotiating over the price or worry about being overcharged.

3. The Largest Selection on the Web
Melrose Diamonds has over 3000 different luxury watches in stock and ready to ship it out within 24 hours upon your purchase and payment clearance.

4. Forever Authenticity Guarantee
Your Rolex or other luxury watch purchase is guaranteed authentic as outlined in our Authenticity Guarantee for the life of your purchase. All our luxury watches contain full serial and model # inscriptions as issued from the factory and all our watches ship with independent authentication from the

5. Comprehensive 2-Year Warranty
All Melrose Diamonds watches ship with a 3-part warranty including a 2-Year warranty on functionality, a Forever Guarantee on Authenticity, and a 3-Day Inspection Period so you can make sure your watch is as pictured and as described on our site, GUARANTEED. Should there every be an issue with your purchase anytime during our warranty period, you won't even pay one penny for shipping as we'll allow you to FedEx us your watch back to us on our account for replacement or repair.

6. Risk Free Purchase & 3-Day Inspection Period
All customers have 3 business days to evaluate their luxury watch purchase and make sure it is as exactly as pictured and as described on our website or your money back.

7. Independent Authentication & Appraisal
All Melrose Diamonds watches come with an independent and detailed certificate of authenticity and appraisal with estimated new retail replacement value by the AIGL. This certificate would cost you nearly $200 to have completed at a local appraiser. Melrose Diamonds provides this certificate to you at no cost, whatsoever, to help ease your mind.

8. FREE Overnight Shipping including Insurance
All our orders ship with FREE Federal Express Overnight Shipping including full insurance against theft or damage during shipping. A Signature and a valid Government-issued ID is required for all deliveries to make sure that your purchase reaches you safe and sound.

9. Trained Expert Help & Availability 7 Days a Week
Unlike other retailers, Melrose Diamonds employs only top university-educated professionals who go through an extensive training process on Rolex and other luxury watches. Our experts are trained to be helpful and analytical with regards to current product styles, demographic and cultural preferences, rare model numbers and more. Simply click on the Ask Seller a Question link above or email us at sales@melrosediamonds.com . If you would like a call back, simply include your name and number in your email.

10. Custom Design & Specifications
With the most skilled artisans and Rolex-certified watchmakers in the industry, we are able to custom-configure and design even the most complicated diamond bezel, band, dial, lug and case additions on the market. If you see a picture of something you like, email it to us or just call us and we'll put together a quote for you with detailed specs.

11. Strong Business Ethics & Strict Conflict-Free Diamond Policy
Melrose Diamonds only uses Conflict-Free Diamonds and those imported through the Kimberley Process as signed into act by U.S. Congress in 2003. By shopping at Melrose Diamonds, you can be assured that you will be supporting positive and good business and government practices including the ethical treatment of citizens, worldwide.

12. Our Customers Say It All
With over 20,000 satisfied customers, Melrose Diamonds has taken huge strides to provide you with the best value proposition for luxury watches and diamond jewelry on the web. Read our feedback and find what people are saying about us.

International Customers(Non. U.S. Customers) - Customs, Duties & Taxes:
Buyers must pay all import duties and taxes. These are the buyer's responsibility. Melrose Diamonds is not responsible for delays or costs due to your country's customs clearance schedule. Packages usually take at least 1 to 2 additional days to clear customs on top of shipment time. Most countries charge customs duties and tax on items shipped from the U.S. Please check with your country's customs department or office for more information about these. These duties are NOT included in the item price or shipping charges. Duties and taxes are usually collected by the shipping company. These are not to be confused for any type of additional shipping charges. Items must be marked as "purchase" and valued and insured at the winning bid amount.We cannot declare items below value or mark items as "gift". This is mandated by U.S. and international law. Please do not ask us to break the law and jeopardize our business.

Prior to shipping, each Melrose Diamonds watch must Meet or Exceed 82 Rolex Factory Specifications to make sure it passes our stringent quality control standards and arrives to you in Brand New, "Showroom" Mint Condition. Most of our customers are amazed at how perfect their watches arrive. Each one of our luxury watches goes through:

• A Full 2-hour Case/Band Polishing including full scratch removal
• A Full Overhaul/Internal Servicing including Ultrasonic cleaning of its 150 + Movement Parts by our Rolex-certified watchmakers
• A Full Timing Adjustment, Oiling, and Calibration
• New Replacement of All Major Gaskets & Seals
• Customized Hand-setting of Diamond-work on lugs, bands, dial & bezel
• Exterior High Polish of Entire Watch
• Band Tightening and complete Refinishing
• Installation of Scratch-Resistant Sapphire Crystal
• Pressure Testing of Movement Chamber
• 48-hour Simulated Hand Winding Timing Test
• Full Independent Authentication by Expert Independent Appraiser

All Melrose Diamonds items are guaranteed to be free of any manufacturing or assembly defects for a period of 2 years unless otherwise noted in the item description. This warranty covers the functionality of the watch's timekeeping movement. This warranty excludes external wear and tear or damage including that to the band, case, crystal, hands, and clasp of your watch. In most cases, if you purchased a watch from us and incur a problem with the exterior of your watch due to excessive wear, we can suggest or provide repair services or parts for your watch to you at our wholesale cost. In addition, an extended insurance warranty which covers accidental wear and tear is available at an additional cost.

Please Note:
While new Rolex watches are guaranteed to be waterproof for one year when purchased directly from a Rolex dealer, after this period there is simply no way to absolutely ensure that your watch will be 100% waterproof. While we do perform a pressure test to make sure your watch is water resistant, our warranty does not cover water damage, including crystal fogginess or movement damage. We recommend that customers treat their watches as "water resistant" and thus do not expose their watches to an amount of water more than a small splash from washing one's hands. This policy is standard across all Preowned Rolex watch retailers.

Upon receipt in our office, each of our watches is inspected for authenticity by our expert watchmakers. In addition, each watch we ship comes with a full, independent appraisal from the Associated International Gemological Laboratory, verifying its authenticity and retail replacement value. A sample can be viewed below.

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Our watches are Guaranteed to have Genuine Rolex Watch Parts as follows:
All of our Datejust & President models have Original Rolex parts including the Case, Caseback, Movement Parts (100+ parts), and Crown Winder, unless otherwise noted in the product description. All our watches come with brand new Italian-made aftermarket 18k Gold, 18k & Stainless Steel, Stainless Steel or other material replacement bracelets unless otherwise noted in the product description. This is because the original band has often become very loose as its mineral content is soft and malleable and thus the band needs to be replaced approximately every 10 years with normal wear. This is standard within the industry and our customers prefer these bands because it saves them the time and money from replacing the bands themselves.

Please Note: All natural diamonds on our watches are custom additions as they are very seldom sold by Rolex independently. All dials are original Rolex dials that have been refinished. Unless noted in the product description, all original non-scratch-proof crystals are replaced by aftermarket scratch-resistant sapphire conversion crystals. In addition, certain disposable/replaceable parts (gaskets, hands, band pins) may or may not be original depending on availability.

In order to verify your Rolex's manufacture information you may view its Serial #, Model #, Case back ID, and Movement Signature (the 4 primary verification methods used by professionals) by looking between its bottom lugs (where the band connects to the case), top lugs, and by opening the watch's Case back respectively. If you are ever told that a watch is not authentic ask if the individual or store performed these four verification tests, as these are the only "full-proof" verification methods. If you are told by a jeweler or watchmaker that your watch does not contain Rolex parts as stated above and would like to invoke our genuine Rolex parts guarantee, you must present a "watchmaker" or "jeweler" with your watch as well as the appraisal from the A.I.G.L, and obtain and fax to us proof on the industry professional's letterhead of a full inspection showing that all 4 areas described above are non-Rolex. We will then immediately issue you a refund or replacement at your discretion. Please Note: Due to Rolex, S.A.'s sale policies, Rolex authorized retail dealers are prohibited from providing verification of pre-owned Rolex watches with diamond or other additions. Hence, if seeking third party verification of your Rolex, we ask that you seek the advice of an independent high-end "Watchmaker" or "Watch Repair" shop of your choice as can be found under "Jewelry & Watch Repair" in your local yellow pages.

As the leading online retailer of pre-owned Rolex watches, Melrose Diamonds continues to provide the best value to customers in the market. All of our customers have a 3-Day Inspection Period to evaluate their watch and make sure it is 100% As-Described on our eBay listing or return it for a Replacement or Full Refund at your discretion. All returns will be verified to make sure that your item is indeed not as described. Beyond the 3-Day Inspection Period, we will still honor requests for exchanges and/or upgrades for 7 days at our manager's discretion.

Returns:
In the event that you feel your watch is not as described, please carefully review the item description of your watch on our eBay listing, as well as the detailed Rolex Parts Guarantee. Once you notify us of this exact discrepancy and once we receive your watch back and can verify this discrepancy we will issue you a full refund or replacement at your discretion.

Prior to returning any item, you must notify us of your intent and reason(s) for the return. Any merchandise that is returned will be thoroughly inspected and must be in Unused Condition. 'Unused Condition' means that there are no scratches or blemishes, that the watch does not show any signs of wear and tear, and that the item has not been sized or altered in any way. We cannot accept the return of an item with any indication that it has been used. Please be sure to include any and all documentation that you received with the item. Returns will not be honored without all accompanying documentation and original packaging. All returns require the request of a Return Merchandise Authorization (RMA). You may obtain this by contacting us via telephone on any one of the numbers listed on your invoice or instruction manual.

Melrose Diamonds is not responsible for any loss or damage to merchandise or packaging while in transit to our offices. Any loss or damage during shipping for a returned or exchanged item must be recovered from the shipping carrier used to send the package. All packages sent back to our offices should be insured for the full value of the item with the carrier used in case of loss or damage.

Special Orders:
Please note that Special Orders, Custom Orders, and Orders with Additional Links are not eligible to be returned. We do want you to be completely satisfied with your purchase and thus we may be able to exchange or upgrade your purchase at our sales manager's discretion.

Special/Custom Orders Include: All Platinum Models, All White Gold Models, Any changes in watch configurations from what is on our eBay listing including Changes to Bezel size or style, Changes to Dial color or style, Changes to band size or style. If you would like a custom item listed on ebay and to be accompanied by our 2-Year warranty we can provide this. Simply contact us and ask us for a Buy It Now page on eBay by clicking on the Ask Seller a Question link above or emailing us at sales@melrosediamonds.com