MELISSA AND DOUG WOODEN STACKING PULL-ALONG ZOO

We are confident that you will be delighted with any product that you purchase from us. 

If you are unhappy with the contents of your order please contact us as soon as possible to allow us to resolve the problem with you.
Should you decide to return your order we must be notified, by email, within seven working days from receipt. You will then be issued an RMA number that is valid for Fourteen days from date of issue. We will then authorise the return and arrange for the collection from you. The goods must be returned in full, including any accessories, with all labels still attached and all in original packaging. The box must be sealed securely with clear tape.
The customer will be totally responsible for the cost of the item being returned to us.

Upon receiving the returned item we will check & inspect the goods. 

ONLY IF THE GOODS ARE IN EXACTLY THE SAME CONDITION AS WHEN THEY WERE DISPATCHED will we refund you ( within 14 days ) in full less the cost of returning the item. You will be charged the same p&p as you paid to dispatch the goods to you.

Please Note that our decision on the condition of the returned goods and the refund to the customer is final & NO EXCEPTIONS WILL BE MADE WHATSOEVER IF THE RETURNED GOODS ARE NOT IN EXACTLY THE SAME CONDITION AS WHEN THEY WERE DISPATCHED. 

If our Quality Control department decides that the item is NOT in the condition it was sent, the item will be returned to the customer & this decision will then be final