MCDST CBT Step by Step Video Training 70-271 70-272

MCDST CBT
Step by Step Video Training

 COMES ON PLAIN DVD POSTAGE ADJUSTED TO KEEP DOWN FEES

 Course Description
The Microsoft Certified Desktop Support Technician (MCDST) is a lower-level credential that demonstrates a technician can competently support end users and troubleshoot desktop environments running on Microsoft Windows. MCDST candidates are required to pass two core exams. Elective exams are not required.

Language: English
Training Method: PC with cd/dvd-rom drive. No internet connection needed.
Audience: Beginner / Intermediate / Advanced

Course Content

This training package provides full motion video and audio training which allows the user to work with dynamic simulations and not sequential static displays. The training interface allows for easy navigation, where the user can pick from any subject area with just the click of a mouse. The subject matter is taught step by step allowing the user to work at their own pace while gaining invaluble, indepth knowledge along the way. The training is highly interactive and taught by real instructors giving you your own personal tutor who's there all of the time. Up to 20X faster than learning from a book !!

For just some of the topics covered, please see below:

70-271 Supporting Users and Troubleshooting a Microsoft Windows XP Operating System
Perform and troubleshoot an attended installation of the Windows XP operating system.
Perform post installation configuration (user configuration, apply service packs, etc.).
Answer end user questions related to upgrading from a previous version of Windows.
Troubleshoot system startup and user logon problems.
Monitor and analyze system performance.
Monitor, manage, and troubleshoot access to files and folders.
Troubleshoot connecting to local and network print devices.
Configure and troubleshoot hardware devices and drivers.
Configure and troubleshoot storage devices.
Configure and troubleshoot display devices.
Troubleshoot network protocols and services.
Configure and troubleshoot Advanced .Configuration and Power Interface (ACPI).
Configure and troubleshoot input and output (I/O) devices.
Configure support for multiple languages or multiple locations.
Troubleshoot security settings and local security policy.
Configure and troubleshoot local user and group accounts.
Troubleshoot the TCP/IP protocol.
Configure and troubleshoot Internet .Connection Firewall (ICF) settings.
Troubleshoot name resolution issues.
Configure and troubleshoot remote connections.
Configure and troubleshoot end user systems using remote Desktop and Remote Assistance.
 

70-272 Supporting Users and Troubleshooting Desktop Applications on a Microsoft Windows XP Operating System
Configure and troubleshoot applications.
Set application compatibility settings.
Troubleshoot application installation problems.
Configure and troubleshoot e-mail account configurations.
Configure and troubleshoot Internet Explorer.
Configure and troubleshoot Outlook Express.
Configure the operating system to support applications.
Configure and troubleshoot file system access and file permission problems on multi-boot computers.
Resolve issues related to usability of applications.
Manage Microsoft Outlook data, including configuring, importing, and exporting data, and fixing corrupted data.
Resolve issues related to customizing Internet Explorer.
Resolve issues related to customizing Outlook Express.
Resolve issues related to customizing the operating system.
Configure and troubleshooting connectivity for applications.
Configure application security.
Identify and troubleshoot problems related to security permissions.
Answer end user questions related to application security settings.

To view the DVD you have to browse through window explorer. Please note DVD is not autoplay

Only sell in the uk