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Returns procedure
AUTOKOOL LTD must be informed either by email or in writing of any items that you wish to return for credit or exchange within 7 working days commencing the day after delivery.

You will be issued with a returns number which must be quoted on all correspondence.

All returned items must be in original packaging, accompanied with the original invoice and have all relevant paperwork enclosed including the returns number. Failure to include this information will delay a possible refund.

The cost of returning items is the responsibility of the customer. 

Parts ordered to customer's specification cannot be returned unless the goods are not of satisfactory quality, not fit for purpose or not as originally described. 
All orders cancelled within 7 working days (commencing the day after receipt of the goods, see returns procedure) will be credited in full less any initial postage costs. Orders that have been correctly supplied and are cancelled after this period; will be subject to a 20% restocking and administration charge. 
Any shortfall or damage to goods must be notified as soon as is reasonably possible following receipt of the goods. 
All parts being returned for credit must be in a saleable condition. Items will not be accepted if they appear to have been fitted, if any grease/ lubricant have been applied or if the packaging has been damaged. 
We reserve the right to refuse a refund where any of this conditions have not been met 
No warranty labour claims will be accepted on any faulty goods returned. 
All items ordered via our web site should be returned to:

AUTOKOOL Ltd Unit 3 Network Centre, Midland Way, Barlborough, Chesterfield, Derbyshire S43 4WW.