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FREQUENTLY ASKED QUESTIONS (FAQs) SHIPPING & DELIVERY : WE ARE A UK BASED COMPANY. WE SHIP DAILY (MONDAY TO FRIDAY) FROM THE UK AND FROM OUR OFFSHORE WAREHOUSE. Games under £18 (excluding postage) are VAT free and sent from our offshore warehouse by 1st class post. Delivery time to UK and most European destinations is 3 to 4 working days. We do not have provision for Recorded / Registered Delivery on these items. Multiple orders are posted individually because combined packages will (in most cases) exceed the VAT free threshold of £18. This also minimises the possibility of import taxes to some European destinations. There are no import taxes for UK customers. Games over £18 (excluding postage) are sent by 1st Class Post from the UK. INTERNATIONAL SHIPPING : We ship to UK, Europe, Turkey, Australia, New Zealand, Canada and the USA. We do not ship to other destinations.
Where Customs Labels are required we will show actual values. We cannot show the item as a gift, as second hand or at a lower price.
ORIGINAL GAMES : ALL OUR GAMES ARE PURCHASED AS BRAND NEW - WE DO NOT SELL SECOND HAND, EX RENTAL, COPIES OR ILLEGAL IMPORTS. They are as you would expect to purchase in a High Street store and are in the original manufacturers case/box. All games are PAL (where applicable) unless otherwise stated. SEALED / UNSEALED GAMES: Games will be dispatched as supplied by the manufacturer. Most games (95%+) are now made with cellophane seals but please be aware that some titles are still manufactured unsealed. We are not able to check individual games prior to purchase. MULTIPLE PURCHASES: If you make multiple purchases please request an invoice before making payment and before going through the eBay checkout. We cannot combine items or reduce postage once they have been paid for individually. All games under £18 are sent from our offshore warehouse and are VAT free. We can only combine items in packages that do not exceed £18 in total value (excluding postage). For example, 3 items totalling £15 can be sent in the same package but 2 items totalling £20 will be sent in two separate packages. Where we can combine items we will reduce postage accordingly. All games priced over £18 are sent from our UK warehouse and include VAT. CHANGE OF DELIVERY ADDRESS: If you need to change the delivery name/address please add the details in the message field with your paypal payment. PAYMENT OPTIONS: We accept payment by Paypal only. We do not accept any other form of payment. POSTAGE OPTIONS: All items are sent by standard 1st class mail or Air Mail unless they exceed £100. We do not have provision for Recorded or Special Delivery from our offshore warehouse. There will be no tracking numbers for items under £100 but we guarantee your purchase so this is not necessary - see below. OUR GUARANTEE: We guarantee to send you a replacement or a refund if
your purchase does not arrive within 14 days from dispatch (European Buyers see below). MY GAME HAS NOT ARRIVED - WHAT DO I DO NOW?
Your purchases are guaranteed with us. If your item has not arrived within 14 days (UK purchasers) of dispatch we will either send you a replacement or refund your purchase. European Buyers - we will re-send or replace if not received after 21 days of dispatch (except Italy which is 28 days). International Buyers: we will re-send or replace if not received after 6 weeks of dispatch. We cannot do anything before these timescales as the Royal Mail will not concede that the item is lost until then and we cannot make a claim against them until then. The above is conditional on the buyer supplying a correct delivery address. If you have not received your item and 14 days have not passed since dispatch, please be patient and wait for the time to elapse. If 14 days have passed and still no delivery please contact us vie the eBay messaging system. If the item you have ordered is larger than a standard letterbox we would advise you check with your local sorting office (and neighbours) even if you have not received a card from your postman. MY PURCHASE HAS ARRIVED DAMAGED: We will not knowingly dispatch a damaged item, but cases and contents can occasionally receive damage in transit. If this happens please contact us and we will arrange for the item to be returned and a replacement sent out to you (or a refund). PACKAGING: Games are packed and dispatched by our warehouse staff in either a padded envelope or a box as appropriate. The package will contain a dispatch note but no prices are shown on this. We cannot include other items or add notes to the outside of the package. PRE-ORDERS: We list pre-releases on eBay up to 28 days prior to their official release date. They will be dispatched on or just before the items release date. Pre-orders must be paid within 3 days of ordering the game. i.e. if you buy a pre-order item 3 weeks before its release date, you must pay for it within 3 days as per usual eBay guidelines. Please note that Release Dates do quite frequently get put back. We will end the eBay listing if the new date is beyond 28 days and we will endeavour to notify buyers. CONTACT US : We work Monday to Friday 9:00 am to 5:00 pm and will endeavour to reply to all e-mails/messages received. Please note that we cannot reply to e-mails received in the evening or at weekends until the next working day. We value our feedback rating. If you have a problem with any item, please contact us first before leaving negative feedback. In our experience, just about anything can be resolved to the satisfaction of both parties. | 
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