
Old World Pub & Pipe Customer Service Policy:
You can expect to be treated in a warm, friendly manner
at Old World Pub & Pipe. If you have any questions or
concerns please contact us right away: Click on the "Ask
Seller a Question" link. Email:
info@oldworldpub.com;
or
amg@arisamarketing.com
Fax: (916)722-0473; Telephone (916) 521-8620, Mon-Thurs, 10
am to 3 pm PST.
Old World Pub & Pipe Orders Policy:
We ship worldwide! All items are in stock unless
otherwise noted. Orders are shipped within 48 hours (two
business days) of receipt of cleared payment and may even
ship the same day.
Old World Pub & Pipe Payment Policy:
Payment is expected within 3 days of purchase. We gladly
accept Pay Pal, credit cards through PayPal, money
orders and cashier's checks. PayPal is our preferred
form of payment. We are required to charge 7.75% sales
tax to California residents. Money Order or Cashier's
Check orders will ship 48 hours after deposit is
cleared.
International buyers, please pay using PayPal.
We are unable to accept international money orders or
checks drawn on banks outside of the US.
Old World Pub & Pipe Shipping Policy:
We are happy to combine shipping on multiple purchases! Just let us know and we will send you a consolidated invoice. Shipments are processed
within 48 business hours (2 business days) once payment is
received and cleared. We ship via USPS and UPS. Old World Pub & Pipe will not be responsible for lost or misdirected packages. Shipping insurance is optional but recommended to protect your investment. We charge a nominal $2.95 handling fee to cover time and materials.
Old World Pub & Pipe International Customs Policy:
International buyers please note: customs declarations
will be completed accurately by shipper and in accordance
with U.S. law and shipper regulations. Customs forms will
not be marked as “gift or “sample”.
Old World Pub & Pipe Return Policy:
Many of our items are vintage or previously owned collectibles and will show varied
levels of wear and age. We promise to describe our
merchandise to the best of our ability and show photos of
any flaws that we feel are notable to give you the best
representation of each piece. We also pledge to describe new
products with the same due diligence as with our pre-owned
items.
We love happy customers and offer a 100% Money Back
Satisfaction Guarantee. You can return your item within 14
days of purchase, in its original condition and packaging
for a full refund, less shipping charges. Contact us using
the “Ask Seller a Question” link or email
info@oldworldpub.com
with ebay identification number and the reason for the
return. Buyer is responsible for return shipping and
insurance charges.
We are not responsible for lost or misdirected returns.
Therefore, we require insurance for both your protection and
for ours on returns.
If we err in shipping to you, Old World Pub & Pipe will refund
your original shipping charge and reimburse you for the
return shipping costs.
Old World Pub & Pipe Feedback Policy:
We hope you are completely delighted with your purchase!
Should you have any questions or concerns, please contact us
at the ebay link “Ask Seller a Question” or email
info@oldworldpub.com
before leaving neutral or negative feedback.
As soon as payment is received and cleared we will
promptly leave positive feedback because we sincerely
appreciate your payment and patronage. We hope you will
leave positive feedback, too. Building great relationships
and a solid reputation at eBay is very important to us!
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