Large Item Collected & Delivered All Inclusive From £40

hello@lots2.co.uk  - Please include the eBay item number/s and delivery postcode or email through eBay

www.lots2.co.uk  - Please complete the quote form

08456 123 777  - All quotes are emailed so it is faster and cheaper to email or complete the quote form

Questions about our service? Please scroll down to our FAQs or email us for a rapid response

You buy. We fetch. Lots2 Deliver.

Buying or Selling items on eBay? Need them collected by the original full time eBay and auction delivery specialists? We handle the items that can not be handled by a conventional courier such as furniture and antiques. Based in London, we offer collection and delivery within the M25, southeast and across the UK & parts of Europe. We are fully insured and we only employ experienced Drivers & Porters. We operate large carpet lined Mercedes Benz and Renault vans that are clean and less than 18 months old.

We offer three services to fit with all time constraints and budgets.

	Go Green	Priority 7	Express
Turnaround (min/max) Both Addresses in SE Region	1-14† days	1-7† days	Same Day
Turnaround (min/max) One or Both Addresses in Eng & Wales Region	1-21† days	1-7† days	N/A
Collection/Delivery Window	2 hour window - ETA call on day if required
Collection/Delivery of Items	Ground Floor - Additional fees for 1st Floor

†Typical for more populated areas of Eng & Wales. If the collection/delivery slot offered is rejected then delivery may be delayed.

Southeast Region (see map)	1 Man
Both collection and delivery within M25	£40
Collection and/or delivery outside M25	£50
2 man service per address	+£45
England & Wales Region (see map)	1 Man
One or both addresses within England & Wales region	£80
2 man service at SE address (if applicable)	+£45

Southeast Region (see map)	1 Man
Both collection and delivery within M25	£60
Collection and/or delivery outside M25	£80
England & Wales Region (see map)	1 Man
One or both addresses within England & Wales region	£170
2 man service at SE address	+£45

Southeast Region (see map)	1 Man
Both collection and delivery within M25	£65
Collection and/or delivery outside M25	From £80
2 man service at both addresses	+£45

Recommend Lots2 to deliver an item you sell on eBay and your buyers will enjoy a 5% discount off our standard pricing.

See our website for further details.

• Contact us for a quote
• Bid knowing the delivery fee and win your item
• Book online and pay us a £20 deposit
• We contact the seller to arrange collection
• We contact you to arrange delivery
• We arrive with your purchase
• Repeat above

• How does the Lots2 service work?
  We are not a conventional courier therefore we work differently to couriers moving boxes and envelopes. Once you have received a quote from us you should choose which service you require, the Express, Priority 7 or Go Green service. We advise you then to advise the seller that you intend for Lots2 to collect the item/s and on what terms your service dictates e.g. Go Green service, collection within 7 working days, 1 Man collection etc. Then please complete your booking as per the instructions in your quote email and unless prior agreed with us please pay the booking deposit of £20 securely online by either PayPal or credit card. Once we have your completed booking and deposit we will then contact the seller to make the collection arrangements - it is best that we do this as not only does it save you the hassle but it allows us to find the most convenient slot and discuss the removal specifics. Once collection has been agreed we will then let you know. It is then sometimes possible to nominate a delivery slot for you but if not we will get back to you ASAP and discuss delivery possibilities.
• Which Lots2 services are available in which areas?
  We operate across the UK and we have two regions; the Southeast region and the rest of the UK. Collections & Deliveries both in the Southeast region we can offer the Express, Priority 7 and Go Green Services with the option of a 1 or 2 man service. Throughout UK we offer the Go Green Service and in the most populated areas of England & Wales we offer the Priority 7 service (although not always). Outside of the Southeast region we are able only on to offer a 1 man service. The 2 man service is available in the Southeast region for collections or deliveries - see your quote for more details.
• Which service should I choose?
  Should collection/delivery be required on a specific day (e.g. only Saturday) and/or time then you should choose the Express service where available. We will try to meet specific requirements on the Priortiy 7 service where possible. If collection/delivery availability is reasonably flexible and it is understood that delivery can take more than 7 days then the Go Green service is sufficient. Look at it this way: The Express service is a black taxi that is faster and operates on your terms as opposed to the Go Green service that is a bus making multiple stops, takes a little longer but is going your way along with a few other people and the price is right!
• What is green about the Go Green Service?
  Help Lots2 reduce fuel consumption and CO2 by opting for the Go Green service. We try to complete jobs in similar areas on the same day to reduce our time, fuel bill and ultimately our CO2 emissions. We can only be responsible and efficient with our fuel emissions if our clients accept the delivery slots we offer in line with other operations in the similar area. The fuel and time savings are reflected in our service prices which assume customers are flexible/accommodating. If you or the other person we are collecting from have restricted or particular availability then it is best to let us know in advance and we can try to work around it.
• How does the Go Green Service work?
  When we receive a booking we try to identify the earliest possible collection and delivery possibilities. We then advise each party of the provisional collection and delivery dates. We urge that each party accepts the date given and we ask if there are any time restraints that we can try and work around when planning that date's collections and deliveries. Prior to the agreed date we will advise the 2 hour collection or delivery slot.
• Will the Go Green Service work for the seller?
  It is advisable to check with the seller before bidding to check their availability for collection. Why not send them a link to this page?
• What if the collection/delivery slot offered is not accepted?
  We will contact the seller and offer a collection slot within 7 working days of your booking. If this slot is rejected (seller or 1 man assistance unavailable) then collection and delivery may be delayed. We will try to be as flexible as possible but our vehicles are not in all areas every day of the week. Similarly, we will offer a delivery slot but delivery may be delayed if it can not be met by the client.
• 1 Man or 2 Man collection and delivery?
  Small/light items can obviously be handled by 1 man. If items require two people to safely remove/deliver then we can send 1 man if there is someone at the address to help the Driver remove/deliver the item. If in doubt opt for the 2 man service where available.
• Do Lots2 operate on Saturdays or evenings?
  Go Green service - London & most of M25: We complete the majority of our Go Green collections and deliveries on a Saturday. This means we can arrange many London collections and deliveries on the same Saturday. Locations that are close to the M25 may be given a collection/delivery slot on a weekday. Unfortunately evening collections are generally not possible. Locations outside the M25 are typically scheduled for weekday appointments. To specify collection/delivery on a specific day/time will require the Express service.
• Will the seller pack or wrap my items?
  In our experience few sellers of Collection Only items ever pack or wrap items in preparation for transport. Items we carry are strapped and secured during transportation and covered in transport blankets. Our storage facility is commercial therefore it is clean, dry and warm but no standard additional protection is offered. We will carry items that are not wrapped/protected but please note that insurance may be jeoparodised if damage occurs that could have been prevented by protective wrapping being in place at collection. You may wish to take advantage of our Pack & Protect Service (where available). For sofas and mattresses we offer polythene protective covers. For items such as tables, chests of drawers, wardrobes or any other similar items we can professionally wrap them in bubblewrap or foam wrap on arrival at the collection location for the journey to you. Contact us for more details.
• What sort of delivery slot do Lots2 provide?
  We always provide a 2 hour slot. This slot is agreed with the client at the collection/delivery address in advance and refers to our arrival time, not the completion of the collection/delivery. We always try to be flexible regarding the slots we provide but regular slots are provided between 7am-7pm (between 10am-4pm in Central London). Again, if you require collection/delivery at a specific time it might be best to opt for the Express/Priority 7 Service.
• Will Lots2 move the item at either address?
  Yes, we can move the item within the collection and delivery premises although conditions apply. All services include delivery to the ground floor and for most items we will provide a quote for delivery to the 1st floor. Normally additional charges apply for delivery to the 1st floor to cover our time. Collection/delivery beyond the first floor is sometimes possible and will depend on the item and circumstances but will be subject to additional cost. Please enquire.
  
• Measure up!
  Please ensure your purchase will fit through doorways and stairwells in advance by measuring up!
• Is the quoted price fixed?
  Generally, yes, we will quote based upon the information provided at the quote stage. As much info as possible will produce a more accurate quote. Without an eBay item number all prices are indicative. Prices quoted assume collection/delivery from/to the ground floor. It is advisable to check with the seller where the item is to be collected from. Incomplete or misleading information may result in additional charges so it is best to check first.
• How and when do I pay?
  We require a £20 booking deposit when making a booking. This is fully refundable against the total delivery fee. Where the paying client is based within the Lots2 Southeast region then the Driver will collect the remaining balance on collection/delivery at the paying client's address by either cash or cheque. For paying clients outside the Lots2 Southeast region we will request the remaining balance by PayPal or a debit/credit card payment will be taken over the telephone.
• Why should I choose Lots2?
  Take a look a our homepage - we publish our punctuality performance so naturally we take this very seriously. The few occasions we have been late were due to adverse traffic conditions (gridlocked motorways etc). We always complete the jobs we take on unlike many of our competitors - we won't gazump you if we get a more attractive job!

08456 123 777   |   hello@lots2.co.uk   |   www.lots2.co.uk