Where the goods are either faulty or damaged on receipt by the winning bidder exchanges will be made provided the item is returned within 7 days of receipt. Please contact us in the event of needing to return an item first so we know to expect it back and can have a replacement ready to despatch to you upon receipt of the faulty item.
Unfortunately exchanges will not be made if you just decide the item is not for you. We try our up most to provide detailed descriptions in our listings & honest photos. However if you are at all disappointed with an item please contact us to discuss. We would much rather be given the opportunity to rectify a situation than have an unhappy customer, we are a new company and appreciate positive feedback from our customers. |